IT Specialist
dbt Labs
Remote job description
About Us
dbt Labs was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, we've grown to become one of the leading brands in the analytics industry. Our product, dbt, is used by thousands of companies. dbt Labs is a remote-first, values-driven company with a globally distributed team. You can learn more about our values here.
About the Role:
As we continue to grow, it is important that we have a team dedicated to IT support for our organization. This person will be primarily responsible for supporting end user requests and ensure employee requests continue to be handled in a timely fashion as the company continues to grow and expand across time zones.
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself?-?not just analytics tools?-?will increasingly be open source
It turns out that a lot of other people believe this too! Today, there are 9,000 companies using dbt every week, 30,000 practitioners in the dbt Community Slack, and 1,800 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We're backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. We recently raised our series D: read the announcement here!
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or accommodation due to disability.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time.
#LI-Remote
Summary
Company name: dbt Labs
Remote job title: IT Specialist
Job tags: Troubleshooting
dbt Labs was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, we've grown to become one of the leading brands in the analytics industry. Our product, dbt, is used by thousands of companies. dbt Labs is a remote-first, values-driven company with a globally distributed team. You can learn more about our values here.
About the Role:
As we continue to grow, it is important that we have a team dedicated to IT support for our organization. This person will be primarily responsible for supporting end user requests and ensure employee requests continue to be handled in a timely fashion as the company continues to grow and expand across time zones.
In this role, you can expect to:
- Serve as tier one helpdesk support for employee requests
- Write and update employee guides (Example: How to submit a helpdesk ticket)
- Set quarterly goals with your Manager and develop an action plan to achieve them
- Learn basics to administer various IT systems (Okta, Google, Slack, etc)
- Assist with IT projects on an ad hoc basis
You're a good fit if you:
- 1+ years experience in IT or Customer Support role
- 1+ years experience troubleshooting Macs
- Apple Certified Mac Technician preferred
- Strong people skills and a knack for problem solving
- Ability to maintain composure and user focus while troubleshooting technical issues
- Value interacting with end-users and deeply understanding their needs
- Are highly motivated to work autonomously, with strong organizational and time management skills
- Are looking for a fast-paced challenge to set the tone for our growth
- Excellent verbal and written communications skills
- Are based in EST
You have an edge if:
- Have experience working on a distributed team
- Supported rapid growth companies
- An aptitude for acquiring skills and an eagerness to learn about new systems
- Experience writing and updating user guides
- Excellent prioritization skills and an ability to make decisions quickly.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
Compensation & Benefits:
- Salary: $65,000 -$85,000
- Equity Stake
- Benefits: Unlimited vacation, 401k w/ 3% guaranteed contribution, excellent healthcare, and paid parental leave
What to expect in the interview process:
- Interview with Liliya Abie - Talent Partner
- Interview with Hiring Manager
- Panel Round with members of the IT and Security team
- Final Interview with member from the Executive Leadership Team
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself?-?not just analytics tools?-?will increasingly be open source
It turns out that a lot of other people believe this too! Today, there are 9,000 companies using dbt every week, 30,000 practitioners in the dbt Community Slack, and 1,800 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We're backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. We recently raised our series D: read the announcement here!
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or accommodation due to disability.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time.
#LI-Remote
Summary
Company name: dbt Labs
Remote job title: IT Specialist
Job tags: Troubleshooting
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location or timezone
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category
DevOps and SysAdmin -
posted
559 days ago
United Stateshttps://www.remote.io/remote-devops-and-sysadmin-jobs/it-specialist-36357