IT Engineer

Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve.

Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard's technology not only helps salons and spas to survive, but thrive. Take a look at how we (and YOU) can make that happen.

Dare to disrupt | inspire innovation

We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power and impact. Do our values match? Read through our story and what we value the most.

Come do the best work of your life at Boulevard.

We are seeking an IT Engineer with good technical problem-solving skills but must have excellent interpersonal skills as they will interact with individuals from various departments and executive levels. A successful candidate will help to drive our Security focused operations within the IT Operations team. Candidates must excel at communications as they will provide escalated support to individuals or staff at all levels.

What you'll do here:

• Provide multi tiered level support; support tier one technicians, escalation point for Saas issues, and system implementations with management and vendor guidance and support
• Good troubleshooting, reasoning, and communication skills
• Provide oversight for 150 plus Saas
• Ability to write clear and concise technical documentation
• Follow Change Control methodologies
• Help shape and enforce IT Security Policies as well as evaluate current and future security measures for Boulevard
• Ensure top-notch new employee onboarding experiences but automating provisions via Okta
• Monitor IT system, respond timely to technical problems and engage vendors when required
• In-depth working knowledge with identity management systems (i.e. Okta), must be able to create workflows, automation, and implement new applications with provisioning
• Track issues, progress and resolutions using ticketing systems and related platforms.
• Excellent interpersonal and customer service skills
• Strong focus on automation
• High level experience managing MDM or RMM tools (i.e. Jamf, Intune), required to implement, configure and maintain. Follow all best practices to ensure compliance.
• Anticipate problems and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.
• Ability to work independently or in partnership to handle multiple priorities simultaneously
• Firm understanding of supporting fully remote staff
• Day to day technical support, proactive monitoring and management, evaluation of new and emerging technologies, and maintaining vendor support relationships
• Sense of urgency and understanding customers needs
• Help define best practices for various technical systems
• System policy management

Experience:

• 5+ Years Required; 7+ Years Preferred in related fields
• 5+ Okta System Administration, Jamf, Crowdstrike
• Nice to have: Atlassian System Administration
• 3+ Years AWS
• Maintain SaaS-based systems; Google Apps for Work, Slack, Google Email/ Groups and other business specific platforms
• Experience with implementations of Saas, following best practices and security protocols
• Firm understanding PCI, HIPPA, GDPR and CCPA, including activiely engaging in audits and discovery
• Bash and Powershell scripting skills
• Experience in Incident management
• Experience and oversight with DLP Tools and Endpoint Management
• Management of DNS/MX records, SPF/ DMARC

What you'll need to thrive:

• Customer Service: Strong customer service skills that put the customer experience first.
• Self-Directed: Ability to take initiative, execute against a roadmap, and discuss risks early and often.
• Strong Communicator: Strong verbal, written, and interpersonal communication skills across both technical and nontechnical teams
• Analytical: Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.
• StartUps: Understand startups and the need to wear multiple hats and perform IT functions at all levels

The goods | benefits

In addition to the wonderful people you'll get to work with (meet some of them here!) and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically.

• Take a break whenever you need to with our unlimited vacation day policy.
• Fully remote so you can choose where you want to work.
• Health is a priority so we've got you covered with dental, medical, vision, and life insurance.
• Investing in the future with a 401(k) option.
• Equity: get ahead on the ground floor and grow with Boulevard.