Director, IT

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About this role:

As our first Director of IT, you will be responsible for both IT Systems and IT Operations Support. You'll inherit a great team, and build for the future. We're looking for someone that embodies excellent customer service and support and is excited to help scale our growing company.

• Why should you want to work at Kong?
• Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!
• APIs are driving innovation across every industry!
• Strong VC team, Series D, strong year over year revenue growth!
• Technical Leadership - We are recognized as the leader in innovation in the connectivity space.
• Marco, our CTO/co-founder - "We are the Cisco of L4 and L7" - CUBE Conversation, March 2021
• We are the leading innovator in the connectivity space!
• Amazing Team & Culture - Come be a "Konger" and find out what we mean.
• Great Place to Work Certified in 2020 & 2021
• Kong employees discuss our culture at our 2020 Company Kickoff
• Building Great Products - Learn why the world's largest companies love our tech!
• Kong Named a Leader in the 2020 Gartner Magic Quadrant
• Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!

What You'll Be Doing

• Work with key business and technical stakeholders leveraging change management skills to inspire, lead, and define Kong's Global IT strategy.
• Hire, train and develop the IT team to deliver customer-centric solutions with a focus on operational excellence, reliability, and automation
• Stay current with the latest technologies and best practices with regards to IT support, security, and operations
• Ensure Kong's day to day IT operations are addressing the needs of our global workforce and are operating from a strong security and compliance position.
• Negotiate and manage vendor and partner relationships and agreements
• Work across IT (internal and with strategic partners) to continuously improve the effectiveness and efficiency of IT Processes and internal controls
• Ensure timely response and SLA's are met for Kong's IT Ticket Queue
• Design, streamline and optimize ways in which Kong' s global workforce interfaces with IT and obtains support.
• Deploy and support core IT systems like MDM solutions(JAMF, and Intune) Google Apps, Okta, Zoom, Slack, and other company-wide tools.
• Build and evolve systems to operationalize new hire procurement, asset management, and security & compliance requirements
• Ensure Kongers are connected by maintaining on-site networks and virtual networks to help people collaborate and access information in a secure manner, with low latency and low user-friction
• Collaborate with Compliance, InfoSec and other cross-functional partners to define and execute on an IT roadmap to increase internal productivity while maintaining high security security
• Partner with Talent, People Operations, and Employee Experience to deliver world class onboarding /off-boarding at all major touch points.
• Develop procedures, processes, DR plans, instructions and other materials as necessary.

What You'll Bring

• 4 years of experience working in an IT Operations, Support, Helpdesk role.
• Experience with administration of Google Workspace, Slack and Zoom
• Experience with administration of Okta: SSO, IDM and Role Based Access
• Experience with administration of Atlassian: Jira Software, JSM, Confluence
• Experience with MDM maintenance: JAMF and Intune
• Experience working with Compliance and Infosec teams; with audits such as SOC-2 Type 2 & ISO 27001
• Excellent working knowledge of computer systems (macOS, Windows 10/11, Linux Ubuntu), network (Meraki), systems administration, and phone systems (future)
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Good grasp on IT infrastructure and operations best practices
• Desire to succeed tempered by maturity and a good sense of humor.
• Experience working with remote teams while using tools such as Slack or Zoom to support remotely

Bonus

• Certifications:
• Google Workspace Administration
• CompTIA A+ | Network+ | Security+
• Okta Administration
• Jamf 200
• Intune Administration
• Jira Administration
• Ability to work in our San Francisco office (2-3 Days)

What is a Konger?

We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers. That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.

We believe in the power of Open Source and everything it stands for. That's why developers around the world enthusiastically contribute on top of our open-source platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we're looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values:

• Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
• Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
• Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
• Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
• Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
• Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.