Desktop Support Technician
Softcom Systems Inc
Remote job description
Details
- Location: Ventura, CA
- Duration: 12+ Months Contract
- Remote: WFH available due to COVID
Responsibilities
- Good in Data Analysis Reporting using MS Office and ITSM tools
- Coordinate desktop changes to avoid deployment collisions
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus
- Microsoft environment knowledge (desktop server)
- Have good technical understanding of the products building up a desktop service
- Experience from the desktop environment.
- Understanding and experience of change management process.
Technical Requirements
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop applications like WinZip, etc
Years of Experience
- Relevant: 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.
Certification requirements
- Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Summary
Softcom Systems Inc
Desktop Support Technician
Tags: technology
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location or timezone
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category
DevOps and SysAdmin -
hourly salary range
$19 - 20 -
posted
1161 days ago
https://www.remote.io/remote-devops-and-sysadmin-jobs/desktop-support-technician-11546