Remote job description

We're the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward ?" and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We're supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.

Our North Star is bright and our ambitions are big. We've been at this for over a decade, but the way we see it: we're just getting started.

Thumbtack by the Numbers

  • Available in all 3,143 U.S. counties.
  • Nearly 4.5 million customers in the last 12 months
  • Hundreds of thousands of local professionals on our platform
  • 65 million projects started on Thumbtack
  • Over 7.5 million 5-star reviews left for stellar pros

About the Business Applications Team

We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support and retirement.

About the Role

As an Application Administrator at Thumbtack, you'll focus on maintaining applications and tools which help our teams bring the Thumbtack vision to life. You'll collaborate with other admins, product managers, end users and operations leaders to help the Admin team execute a broad range of projects for the teams we support with a focus on driving measurable impact to the larger company.

Responsibilities

  • Drive technology projects to completion, with a tenacious focus on business impact to deliver on goals with a sense of urgency.
  • Solve tough technical problems using first principles thinking.
  • Work collaboratively with cross-functional teams to scope and execute projects.
  • Design, implement, enhance and maintain applications, primarily on the Salesforce platform
  • Administer other technology platforms / tools (Five9, Quiq, Heroku, Pardot, Salesforce Integrations)

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • You have a proven track record of success as a Salesforce Administrator with at least one year experience.
  • You know what it means to build high-quality, maintainable, scalable tools or applications -- and you enjoy doing it.
  • You can break down complex problems rigorously and understand the tradeoffs needed to deliver great, impactful tools and applications
  • You're curious, you're data-driven, you love to ask questions, and you think critically about problems.
  • You're comfortable communicating about your work with both technical and non-technical team members, including engineers, product managers, designers, analysts and end users.
  • You love delivering value to your users and your teammates through your work.
  • You have experience working with sales teams, such as providing technical support and building tools to support sales process'.

Nice-to-Have Qualifications

  • You've worked with other technology platforms and tools including CRMs, contact centers, analytics tools, and survey tools.
  • You have proven experience supporting Salesforce Sales Cloud and Service Cloud

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes ?" confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/.

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.




Summary
Company name: Thumbtack
Remote job title: Application Administrator
Job tags: data driven, Salesforce Administration, Technical Support

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