Remote role for EU or Eastern US - This is a 6 month contract role

Description of Duties

The UX Research Intern will work on a mix of foundational research projects that are relevant across the UX team (such as persona development or journey mapping), tactical studies to evaluate the usability of designs in progress, and research operations to help the team scale our work.

The UX Research Intern can expect to finish their time at Grafana with at least one portfolio piece demonstrating usability testing skills and experience, as well as meaningful contributions on strategic and tactical / operational efforts.

The intern will collaborate closely with our UX Researchers and Designers, and have the opportunity to work independently on self-guided efforts.

Key Responsibilities

Understand and represent the voice of users; inspire teams to put the user at the center of our decision making
Collaborate with UX Designers on usability studies throughout the design process, gathering feedback on sketches, fidelity prototypes, live code, and everything in between
Distill findings into actionable insights and communicate them to product, UX and engineering teams
Contribute to the development, governance and use of our research repository, allowing the team to uncover usability issues, customer use patterns, and trends that emerge across studies
Prioritize diversity, equity, and inclusion in your work and create an environment of respect with colleagues and research participants
Protect the confidentiality, integrity, and availability of research participants' information as well as insights derived from them

Requirements

You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision.
You can easily and clearly communicate in English (both written and spoken)
Knowledge of the fundamentals of human centered design
Knowledge of a variety of research methods (qualitative and quantitative), with a strong awareness of their strengths and weaknesses
Knowledge of Research Operations best practices and processes, experience implementing these concepts is nice to have but not required
Ability to solve problems creatively and effectively

What you'll bring to the role

You're excited about putting your knowledge of human centered design and UX Research into practice in a fast paced, highly collaborative environment. You're capable of planning and executing usability studies, and working with your Design colleagues to turn insights into action. You're interested in contributing to the scalability of our growing UX Research practice. You're curious about the work our users do, and our opportunities to help them excel.

About Grafana Labs: There are more than 900,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include three other open-source projects, Grafana Loki (for logs), Grafana Mimir (for metrics), and Grafana Tempo (for traces).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: UX Research
Job tags: EMEA, Human-centered Design, User Experience Research