Creative Director

ServiceTitan is looking for a Creative Director to build and operationalize a world-class creative group. Reporting into the VP of Corporate Marketing, you will own the creative strategy, direction, voice, and personality of the ServiceTitan brand.

ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives.

We will consider remote candidates

The opportunity:

ServiceTitan is looking for a Creative Director to build and operationalize a world-class creative group. Reporting into the VP of Corporate Marketing, you will own the creative strategy, direction, voice, and personality of the ServiceTitan brand.

You will directly manage a creative team that includes art direction, video production, copy, and project management. You will build a culture that motivates the team to achieve creative excellence across a variety of mediums, including web, email, video, digital, print, and events. You will partner closely with marketing, product design, talent brand, employee experience, and more, to build a category-defining brand and ship creative that brings it to life.

The ideal candidate thrives on storytelling, design and solving complex creative challenges to drive business success. You will play an important role in changing public perception of the trades and shining a light on the critical work that contractors do to keep our life support systems -- air, power, water -- up and running in times of need.

What you'll do:

• Guide the development and evolution of our brand, voice, and strategy. Create brand governance and ensure consistent brand identity and messaging across all channels.
• Lead a world-class creative team that conceptualizes and develops compelling creative and marketing campaigns that improve awareness, drive revenue, and build brand affinity.
• Develop a comprehensive understanding of our customer, product, and business to design a brand and creative strategy that resonates with our core audiences.
• Own the ServiceTitan brand style guide and work closely with product design, talent brand, demand gen, and other internal stakeholders to ensure our brand is represented consistently.
• Oversee the prioritization of all creative requests, from day-to-day requests to bigger conceptual projects, while managing stakeholder expectations across the organization.
• Partner with demand generation to design and execute integrated campaigns across multiple touchpoints.
• Recruit, mentor, manage and grow a diverse team of designers, writers, creatives, illustrators, videographers, and agency partners.

Who you are:

A strong creative director with experience taking business goals and translating them into creative projects. You know how to think big -- and back it up with insights.

• A powerhouse who can move easily between creating content for pitches, immersive digital experiences, social and video as well as copywriting.
• Exceptional leadership skills, including a proven ability to set expectations and rally a team around outcomes, objectives, and business priorities.
• Extensive experience developing, refreshing, and rolling out visual identity systems.
• Proven omni-channel knowledge and ability to both ideate and guide work created for specific media placement.
• Capable of distilling complex ideas into engaging, relevant and impactful storytelling.
• 10+ years of experience as a creative leader at a top technology brand preferred.

About ServiceTitan

ServiceTitan is the world's leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

• 1. Work/Life Balance: flexible work schedule, flexible PTO
• 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
• 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
• 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.