Remote job description

Wonolo (Work Now Locally) is disrupting the $500BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 500,000 underemployed workers in local markets all across the country, within minutes. Wonolo empowers the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and various portable benefits and perks.

Wonolo is looking for a UX Researcher to join our Product Design team! In this role you'll partner with Product Managers, Designers, Data Scientists, and Engineers to identify, prioritize, plan and executive high-impact research studies. You are metrics-minded and utilize diverse research methodologies to uncover deep insights to drive the product development process for the worker experience.

Product Design at Wonolo is part of the Technology team, which is composed of Product Managers, Engineers, and Data Scientists. If you are a team-player, customer-obsessed, mission-driven, and looking to make a positive impact at a fast paced startup, we would love to hear from you

We are open to remote candidates located anywhere in the United States, Canada, and Latin America. #LI-Remote.

What you'll do:

    • Design and execute research using the right methodologies for the right questions in a highly collaborative environment, working with business stakeholders, product managers, designers, data scientists, and engineers
    • Engage with research participants on the business-side, online and offline, including onsite visits to warehouses to interact directly with our users
    • Prioritize research needs and approaches across multiple work streams to define the right projects, scale, scope, and timing
    • Propose and improve research operations processes, tools and practices
    • Generate actionable insights that shape how product teams think about both long-term strategy and short-term tactics
    • Communicate insights in creative and compelling ways to internal stakeholders and company-wide
    • Give feedback in design critiques, coach the team through design and UX decisions, make strategic decisions with your peers in Product and Engineering
    • Enable your peers to learn and apply research skills by building research programs and processes to empower them to assist and conduct tactical research

Who you are:

    • 3+ years of experience conducting research in applied research settings
    • Experience researching products in either B2B or B2C environments
    • Expert in qualitative research methods
    • Effectively interpret, organize, and communicate insights from experiment and survey data
    • Well-versed in usability testing, research operations and building user personas
    • You demonstrate a commitment to advancing representation and inclusion
    • If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.


    • MA/MS/PhD in human behavior-related fields (Human Computer Interaction, Psychology, Sociology, Information Science, Economics, Political Science, etc.)
    • Experience working with tools such as Dovetail and User Interviews

Benefits and perks:

    • The opportunity for growth in a mission-driven and well-funded start-up
    • Meaningful equity and company bonus
    • We pay 100% of the medical/dental/vision insurance premiums for you
    • Generous parental leave plan
    • Cell phone reimbursement and company laptop
    • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
    • Retirement plans as well as life and disability insurance
    • We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
    • Team outings, happy hours, company off-sites, and more!
About Wonolo:

Wonolo is a two-sided job marketplace that serves over 1 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:
Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers
Wonolo is one of Glassdoor's best tech companies to work for in 2021
Why G2 Venture Partners Invested in Wonolo
Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Wonolo is a Great Place to Work-Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.

Inc. Magazine's Best Workplaces 2022 (Medium to Large)
#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)
#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)

Commitment to Diversity, Inclusion, Equity, and Belonging
Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement
By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

This position is not open to applicants residing in or otherwise based in the State of Colorado or New York City. The work location is flexible if approved by the Company, except that the position may not be performed remotely from within the State of Colorado or New York City.

Company name: Wonolo
Remote job title: User Experience Researcher
Job tags: B2B, Qualitative Research, Usability Testing
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    58 days ago

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