Senior User Researcher

Alan is the healthcare super-app offering personalised healthcare & wellbeing to our members.

Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan is the first independent digital health insurance in France since 1986.

By providing our members with delightful health insurance bundled with innovative healthcare services, Alan's long-term goal is to help all people have a personalized and accessible healthcare experience.

As of today, Alan covers more than 250,000 members, representing over ?160m+ of annualized revenue. We recently raised a further ?185m in a series D funding round bringing the company's total valuation to ?1.4bn. The team is 450+ people and growing. We recently landed in Spain and Belgium , and guess what: the best is yet to come!

How we do it?

At Alan, we have a set of cultural values that guide our approach to work:

• Members first. We put our members first, our team second, our shareholders third.
• Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously.
• Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication.
• Personal & Team Growth. We are self-improving whilst helping others grow. We're no ego-doers and we all edit the company.
• Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems.
• Underrepresented folks...

Science shows that you are less likely to apply if you feel you don't have all the necessary prerequisites. If this description matches where you are now or what you'd like to grow into in your next position, we encourage you to apply.

We strive to make our culture as inclusive as possible and believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

• We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria.
• We have flexible working hours and leave policy.
• We trust people to work remotely
• We extended the length of parental leave and value this time as professional experience.
• We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status.
• We make tough decisions if we see discriminatory remarks.

The role of a User Researcher at Alan is to:

• Gather and prioritize key questions from product, design, engineering and various other teams
• Plan and conduct practical, impactful research throughout the entire product cycle, to answer the questions posed above
• Gather insights about customers from a variety of research methods, including surveys, interviews, diary studies and usability studies
• - Analyze qualitative and quantitative results and convey those insights to the appropriate people in the most engaging and actionable manner
• Work closely with product teams to help them use research insights to make Alan better
• Work closely with analytics and data science to tell a cohesive story about our product
• Act as an internal evangelist for user and product research

You might be a good fit if:

Knowledge and experience

• Strong experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Strong critical thinking and analytical skills that allow concisely identifying what is useful to the team and scoping research that is relevant
• Ability to be a strategic partner to product stakeholders by communicating and demonstrating the value of research, and by delivering insights that lead to demonstrable business value.
• Experience partnering with and mentoring junior researchers or non-researchers on research initiatives. Able to provide clear, actionable feedback and support to develop and grow individuals
• Strong and confident communicator able to frame insights into compelling narratives, collaborate with various stakeholders, and explain their rationale clearly and thoughtfully
• 4+ years of work experience as a product/user researcher working in a technology environment.
• Oral and written English fluency is a must. Strong preference for speakers of French, Spanish, or another European language.
• Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks for them to be happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Flexible Office. Amazing office space in the headquarters, sponsored co-working hubs or a full-remote experience for those who want, with home office equipment sponsorship.
• We reward fairly. Competitive Salary and generous equity packages
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
• Flexible vacation policy. Alaners can organize their time off as they wish.
• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
• Transport. Country-specific commuter benefits
• Learning & Training opportunities. A very flexible Training policy at Alan, free books and budget to attend and speak at conferences if the opportunity arises
• Parental leave. Extended parental leave for all new parents.
• Check out our Medium & blog for more info: https://medium.com/alan / https://blog.alan.com/