Senior Operations Analyst

About Remote:

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world. Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. If this job description resonates with you, we want to hear from you!

How we work

• We love working async and this means you get to do your own schedule.
• We empower ownership and proactivity and when in doubt default to action instead of waiting.

About the role:

Working in close coordination with the Director of Global Operations - EOR, the Senior Operations Analyst will report on key processes and develop key metrics with our GO Chapter Leads. They will design and develop automated solutions that eliminate repetitive work, and improve quality control for Global Operations.

This is an exciting time to join Remote and make a personal difference in the global employment space as an Employee Lifecycle Specialist, joining our Global Operations team. In your role, you will take a quantitative view of workflows and processes, and you will make a direct impact in Remote's global operations and its international expansion.

Requirements

• Project & client management skills
• Experience working in the back office with a variety of languages (agnostic)
• Experience with BI, ETL tools, and actively managing data to product reports
• Startup & Corporate (Fortune Companies) Experience
• An analytical mindset with great problem-solving abilities, and the ability to build processes and work independently.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Communicates proactively and positively
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• You write and speak fluent English.

Key responsibilities

• Development and maintenance of regular, automated reporting for OKR, KPI, and Operational Metrics
• Definition and reporting of key measurements, goals and quality controls for key workflows and processes
• Development and delivery of an automation roadmap for Global Operations' Processes
• Work with GO leadership and chapter leads to identify goals, targets and areas for improvement
• Enable expedient automation of key workflows to reduce bottlenecks in delivery and decrease our reliance on manual work
• Build tools and reporting that improve quality control, monitor compliance and adhere to data management policies

Benefits

• Remote work culture
• A fair and competitive salary
• The equipment/tools you need to do your job well and comfortable (MacBook Pro, screen, peripherals)
• Unlimited paid time off
• Flexible working hours
• Home office setup
• Health insurance
• Training allowance
• Equity

Practicals

• You'll report to: Director of Global Operations
• Team: Global Operations
• Location: Anywhere in the World
• Start date: As soon as possible