Description of Duties

We are looking for an expert in Sales and Analytics who can partner deeply and efficiently across our Go-To-Market organization to help support high-tempo, data-driven decisions. Reporting to our Sr. Director of Strategy & Planning, the Sr. Analytics Manager will be part of a rapidly growing Revenue Operations team focused on bringing greater predictability and insight to the business, and helping define our GTM strategy. To be successful, you will be able to operate in an unstructured, fast paced environment and look forward to building the foundations for our future growth. You will bring a solid technical foundation across a wide variety of skills used in the GTM Organization to tackle critical operational and business initiatives.

Key Responsibilities

Develop repeatable, scalable models to help define Go-To-Market planning and performance assessment
Partner cross functionally to establish a team perspective on ongoing growth opportunities (new markets, expansion of channels, methods to increase rep productivity, etc.)
Optimize the information design across the GTM technology stack to enable the development of marketing and sales analytics
Work closely with GTM leadership to prepare thoughtful analysis and insights for senior leadership
Define highly accurate, stable, and performant data models that feed production system integrations and key source tables for analytics
Generate data visualizations to empower leadership and customer-facing roles
Manage urgent ad hoc data analysis / QA support requests

Qualifications

Experience in a Sales or GTM organization, and familiar with common sales models like rep productivity, rep capacity, campaign influence, and quota modeling
3+ years of SQL experience: writing complex yet efficient SQL is a daily habit for you
2+ years Delivering Production Datasets: Your data models capture highly nuanced relationships, yet are abstracted, tested, documented and conformed to star schema design principles to ensure that analysts and business users without subject matter expertise find them essential to their work
1+ year of Data Visualization Experience with one of the following tools: Tableau, Looker, Mode Analytics, Sisense

Experience getting their hands dirty with ETL / data engineering and deeply familiar with popular data warehouses (BigQuery, Snowflake, etc)
Experience with the following: Salesforce, Clari, BigQuery, DBT, ZenDesk
Excellent communication skills with executive audiences- explain "what it is", "why it matters" and "what should we do" in terms of your data and analysis; deliver customer-oriented KPIs, dashboards, and runbooks in order to ensure alignment with those audiences
Previous experience with Grafana visualization, or a desire to invest the time to learn

A plus if you have the following

Knowledge of Consumption Modeling Financial Metrics
3+ years of production model development
1+ year of Python / Spark / Scala - familiar with statistical and machine learning packages, as well as generating ad hoc ETL jobs
Familiarity with Airflow and Bash
Experience as a user of any of the following tools - JIRA, Asana, Databricks, Github, Intercom, MixPanel, Optimizely, Marketo

What you'll bring to the role

You are curious, detail oriented, and energized by tackling new and challenging puzzles. Your background in Sales/GTM gives you the confidence to hit the ground running to define the building blocks of a sound sales analytics practice, but you continually look to tailor your models and insights to the unique attributes of the environment. You thrive collaborating with teammates that challenge you to grow every day, and your experience has given you the balanced ability to put a hard technical problem under a microscope without losing sight of the bigger picture required to effectively communicate with executive stakeholders.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

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Summary
Company name: Grafana Labs
Remote job title: Senior Analytics Manager
Job tags: Zendesk, Salesforce, data visualization