S&P Data LLC

Real Time Analyst

S&P Data LLC

Job description

Are you looking for new career growth opportunities in a fun and rewarding team environment?!

About Us

S&P Data is a leading North American Contact Center with a state of the art work environment. With 6 locations in North America we have offices in Cleveland, Albuquerque,Troy and 4 locations in Canada as well as Work From Home. S&P Data employs over 2,500 Associates. S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we, AS A TEAM, have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.

Salary $16-17 per hour (Full time)

Summary of Duties

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities

  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned

Skills and Qualifications

  • Demonstrate sound work ethic
  • Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
  • VBA macros an asset
  • Experience with IEX an asset
  • Ability to create reports in Excel and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Previous call center experience required
  • Previous Work Force Management experience is considered an asset
  • 1 years call center expierence

Personal Attributes

  • Ability to take initiative
  • Flexible team player with a positive attitude
  • Must have good time management with the ability to work with minimal supervision and under tight timelines
  • Capable of managing multiple, simultaneous projects
  • Must be friendly and professional with a positive attitude
  • Organized with the ability to quickly and effectively adapt to change
  • Excellent attendance record
  • Able to communicate professionally - oral and written
  • Problem solving skills

What we offer you

  • Full time employment offering a competitive salary and paid training
  • Comprehensive Employee Benefit Plan including medical, dental and vision care
  • Fun, friendly, casual work environment with an active social committee that keeps things interesting
  • Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.


  • Availability: Able to work within the operating hours of 5:00AM-10:00PM, any day from Monday to Sunday.
  • Required education: Completed High school or GED
  • Required Job History: 5 years call center experience (secondary education or equivalent experience in the required field is considered an asset)
  • Job Type: Full-time Salaried position.
  • Hire/ Start date: ASAP

S&P Data LLC
Real Time Analyst

Tags: business
  • location or timezone

    United StatesUnited States
  • category

  • hourly salary range

    $16 - $17
  • posted

    1 month ago

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