Remote job description

Ready to be a Titan?

This role reports directly to the Manager of Business Insights & Analytics. The primary focus of this position will be around developing reliable reporting infrastructure and monitoring daily insights across the Post-Sales line of business.

What you'll do:

  • Develop and implement dashboard reporting infrastructure to help support the business in driving efficiency and revenue growth
  • Monitor dashboards daily and communicate actionable insights to leaders for short- and long-term execution of targeted goals
  • Conduct routine data governance compliance and exception reporting to current systems and workflows alongside Systems and Operations team members
  • Work with cross-functional teams including Professional Services, Support and Success
  • Work closely with business partners on Weekly, Monthly, and Quarterly Business Review materials, in a timely manner

What you'll need:

  • BS/BA in Business Administration, Finance, or a related field, required
  • 2+ years of relevant experience in a similar role, required
  • 2+ years of advanced Excel usage
  • 1+ years of Salesforce.com usage and reporting experience, preferred
  • Experience in Tableau strongly preferred
  • Experience in SQL strongly preferred
  • Excellent written and verbal communication and listening skills along with the ability to effectively communicate with various audiences, such as fellow individual contributors, team managers, and executive leadership
  • Ability to effectively prioritize and manage recurring or ongoing tasks, one-off projects and on-demand requests
  • Self sufficient, forward and critical thinking, self-starting problem solver, and work with little direct supervision
  • Must enjoy analytics and possess an aptitude for investigating and problem solving

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.




Summary
Company name: ServiceTitan
Remote job title: Insights Analyst
Job tags: saas / subscription, business services, smb

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