Data Science Manager, Premium Products

People love Discord because it connects them with people they care about - friends, family, and communities with shared interests. Tens of millions of users use our world-class audio/video calling, text chat, and collaborative functionality like streaming to communicate everyday.

The Premium Products team is focused on building world-class subscription services that provide users with fun and useful features to enhance their Discord experience. These services Nitro and Boosting - are the primary revenue drivers for the company and will fund our mission for decades to come!

Discord is looking for a highly technical, hands-on, and mission-driven manager to lead a world-class data science team to drive the development and adoption of our subscription services! In this role, you will partner with product and engineering organizations to identify opportunities, inform product strategies, and improve decision making. You and your team will conduct novel strategic analysis, build powerful dashboards to empower partners, build ML models, and evangelize an experimentation-driven approach to improving our services. This role reports directly to our Head of Revenue Data Science.

You Will:

• Partner closely with product, engineering, and business teams to understand feature adoption, proactively identify opportunities for improvement, and build robust scalable tools to empower decision-making at all levels of the company
• Create novel and interpretable metrics to provide insight into the health of the portfolio of premium features and subscription business, using analytics, modeling, and experimentation to understand the impact of new features and interventions on the user experience.
• Transform data into information - establish hypotheses, dig deep, and seek to understand root causes - to grow adoption and retention of premium features
• Own the roadmap for the Nitro and Boosting Data Science team, supporting a key pillar of Discord's mission
• Mentor and grow a world-class Data Science team, expanding hte impact of data at Discord
• Partner with Revenue leadership on strategic planning and continuously improve the Data Science organization while upholding our workplace philosophy

You Have (not hard qualifications - if you're not sure, please apply!):

• 3+ years of leadership experience as a people manager, leading a team of 3+ data scientists. Ideally, your team would have had technical expertise covering at least two of the following: BI & analytics, machine learning, and A/B experimentation.
• Experience hiring and mentoring staff with varying tenures and technical proficiencies
• Excellent skills in communicating to both technical and non-technical audiences, with an ability to explain complex concepts in easy-to-understand ways
• Experience collaborating across dynamic cross-functional organizations, managing competing stakeholder expectations and driving alignment
• 6+ years of industry experience in applying machine learning and/or analytics techniques to answer vague and challenging business problems
• Proficient in Python/R or SQL (any dialect) for hands-on modeling and/or analysis
• Familiarity with A/B testing principles
• A collaborative attitude and natural curiosity

Bonus Points:

• Experience with social media and/or safety aspects within digital consumer products
• Proficient in modern BI tooling (Chartio, Looker, Tableau, etc.), with an eye towards clear, rich visualizations and performance
• Experience with very large data sets and distributed computing
• Familiarity with BigQuery
• Experience partnering with business teams in a data-driven culture
• Passion for Discord or online communities

Our Benefits:

• Comprehensive medical insurance including Health, Dental, and Vision (Plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 19+ paid holidays, 4 weeks of PTO, use-what-you-need sick days and volunteer time off
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we're all remote)
• Flexible long-term work options (remote and hybrid)
• A diverse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests - from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

In a world of polarization, social curation, and loneliness, Discord is working toward an inclusive world where no one feels like an outsider. We believe in the value of genuine human connection, which can so easily be lost online. So we're building a space where everyone can find belonging from the inside out. If this strikes a chord with you, come build belonging with us!