Data Quality Analyst

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That's the power of data in motion in action-giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we're building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We're looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow-whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

Are you passionate about data management and the importance of data integrity? Does the thought of supporting a global company thrill you? When you see the words, CPQ, Clari, CRM, SaaS, and v-lookup, do they mean anything to you? If so, you may be the Data Management, Analyst responsible to help us. The day to day revolves around helping uphold the data integrity of our CRM (SalesForce.com). In addition, you will also be responsible for providing administrative support through our ticketing system (Freshdesk).

Role

• Understands the importance of data hygiene within SalesForce.
• Assist by researching, verifying and updating company information in our SalesForce using Hoovers D&B, Discover Org, and annual reports.
• Excited to dive into data looking for deficiencies and errors, correct any issues when found.
• Enjoys driving problems to resolution by being the first point of contact for all general Salesforce troubleshooting though our ticketing system
• FreshDeskProvide support to our global team by helping create and manage adhoc reports/dashboards in Salesforce.
• Knows how to analyze data within Excel and can utilize its many functions (V-lookup, Pivot Tables, Advanced filtering)Understands the fast growing pace of a SaaS company and has excellent deadline management.
• Takes pride in their strong written and verbal communication.

Responsibilites

• Create, and update account information in Salesforce
• Maintain customer hierarchies
• Verify customers are not on a Do-not-sell to list
• Answer and direct questions coming through Salesforce Case Queue
• Implement and manage reports/dashboards in Salesforce.com
• Working through high volume queues.
• Troubleshoot Salesforce issuesMultitask between daily work and ad hoc requests
• Write clear and concise emails to answer any query

Minimum Qualification

• 2+ years experience using and reporting with Salesforce.com
• Prior experience in a sales supportAdvanced Excel
• Previous data entry admin experience a plus.
• Strong written and spoken grammarMust be able to work in San Francisco (PST) timezone.

Preferred Qualifications

• Clari
• HelpDesk/FreshDesk/ticketing system
• Experience working for a SaaS or Software licensing company

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.