Control Tower Analyst

Job Location: Remote with preference for East Coast US or West/Central Africa and/or willingness to work on those time zones

Panagora seeks a Control Tower Country Analyst for the USAID Global Health Supply Chain-Procurement and Supply Chain Management project (GHSC-PSM) to support the Global Family Planning Visibility & Analytics Network (GFPVAN). The GFPVAN is governed by a Steering Committee of supply chain professionals and managed by the Reproductive Health Supplies Coalition (RHSC). The GFPVAN supports cost-effective delivery of family planning products to developing countries by allowing supply chain professionals to make coordinated supply and planning decisions based on shared visibility into a common set of data. The Analyst will work with other GFPVAN Control Tower Members to ensure that all required inventory and supply plan data is uploaded on-time, is complete, and meets defined quality standards, so as to be reliable for decision-making.

As a key person collecting country stock level and shipment data, this position is a critical member of the team that drives the development and roll-out of the GFPVAN. Seconded to the Reproductive Health Supplies Coalition, this position will get to see first-hand how an active supply chain Control Tower works across organizations to balance supply and demand for FP products and facilitate more timely supply chain responses. It is an exciting role for someone looking to gain more exposure to providing technical assistance in health system strengthening to countries and in developing a strong network with key partners in the reproductive health field. This position is drawn upon to provide vital insights gained from close communication with the field and country data management.

This position may engage in domestic US and potential international travel, including to developing countries, estimated at 15%.

Responsibilities

Review, validate and manage data

• Act as main point of contact between GFPVAN and country data providers for the collection, translation, and validation of national inventory data for a portfolio of countries.
• Serve as Control Tower Planner for assigned GFPVAN member countries and review supply plan, inventory and order and shipment data directly with the assigned country data provider
• Ensure that supply plans, inventory, and order/shipment data as presented in the GFPVAN are in alignment with one another for a portfolio of countries
• Create data validation tickets and work to resolve data validation issues for a portfolio of countries using the GFPVAN ticketing system when possible, or directly with country data providers

Resolve supply chain issues in collaboration with country stakeholders and the global RH community

• Collaborate with assigned Country Program Liaisons or country data providers to review supply exceptions flagged by the system and to determine the appropriate action to request of donors/procurers to avoid stockouts, shortages, and overstocks for at least the next 12 months
• Support training of assigned Country Program Liaisons, Country Viewers and other country data providers on GFPVAN processes and platform

Contribute to process improvement efforts of the GFPVAN

• Support continuous process improvement efforts through active participation and leadership in cross-organization taskforces and workstreams
• Support the development of analytics to be leveraged by the Control Tower Planning Manager, other Control Tower Members, as well as by international, multi-donor working groups?
• Support ad hoc translation to help bridge understanding between the Francophone and Anglophone communities.

Required Skills

• Bachelor's degree required
• At least one year of experience in data analysis, forecasting and/or supply planning for pharmaceuticals, preferably family planning Minimum of two years in pharmaceutical supply chain management
• Strong interpersonal skills and proven experience managing relationships with global and country-level stakeholders including demonstrated ability to collaborate and partner with ministries of health and other key government stakeholders
• Experience working in a cross-cultural environment
• Advanced analytical skills and ability to present data and analysis in easily understood infographics and data visualizations
• Experience working with global donors/procurers and demonstrated understanding of their procurement practices, specifically UNFPA and USAID
• Excellent oral and written communication ability; able to communicate and document complex processes in a clear and concise manner
• Demonstrated ability to work effectively as part of a team, preferably with remote team members
• Proven ability to operate in ambiguous environments with multiple reporting lines
• Fluency in French and English, with a willingness to support ad hoc translation needs

Preferred Skills

• Experience working with programs in Africa and Asia
• Experience working with and knowledge of family planning products
• Experience in software training and/or digital change management is an asset