Worldwide Director of Customer Success Architects

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including 30% of the Fortune 500, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

As the WW Director of Customer Success Architects at Wiz, you will report to the WW VP of Solutions Engineering and Cloud Security Architects. You will lead a Global CSA team of technical experts and advisors for Fortune 500 companies and innovative startups. Your team will be responsible for designing, proposing, and implementing the Wiz SaaS platform, providing best practice guidance, and helping secure customer deployments. In this role, you will work closely with the Leader of customer success managers and pre-sales solution engineering teams to ensure successful technical onboarding and support for our customers.

WHAT YOU'LL DO:

• Serve as the designated technical authority and provide expert guidance to customers.
• Design and implement cloud security solutions for customers.
• Advise customers on cloud security best practices and help secure their deployments.
• Assist with custom integrations and provide an overview of product integration with customer security architecture.
• Act as an advocate for your customers, providing guidance on the product roadmap and process improvements.
• Ensure customers are maximizing their return on investment with the product.
• Identify and mitigate risks in partnership with the account team.
• Educate and provide guidance to customers and evangelize the benefits of the product.
• Manage customer support requests and escalations and coordinate resolutions with engineering teams.
• Develop a playbook for common technical challenges customers face and common objectives for solving their issues.
• Partner with regional customer success managers and solution engineers to complete new customer technical onboarding activities.
• You will leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience.
• Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience.
• Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of Wiz.
• You will help drive product adoption and time-to-value by providing guidance and best practices at critical points throughout the customer lifecycle.

WHAT YOU'LL BRING:

• 3-7 years or more of leadership experience, running teams focused on cloud architecture or engineering, security architecture or engineering, post-sales implementation or engineering, DevOps, or a related field
• Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
• Scripting or coding experience in Python, Bash, Go, or PowerShell
• Experience with Helm Charts, CloudFormation, ARM Templates, Terraform, or other related technologies.
• Experience with cloud containers and/or Kubernetes administration or architecture
• Knowledge of the SDLC, DevOps tools and processes, and CI/CD systems
• Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
• Excellent written and verbal communication skills.
• Strong organizational and time management skills
• Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements.
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker.
• Ability to multitask and work in a fast-paced environment.

If your experience is close but doesn't fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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