Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone?"come make with us!

We are looking for an experienced Customer Experience leader to support our customers globally. You'll focus on the overall experience, going into pre-sales, deal close and beyond. This role is critical to Figma in order to ensure we are providing exceptional experience particularly to our large customers throughout the sales lifecycle. As an early member of the team, this is an outstanding opportunity to define and build the customer experience strategy from end-to-end.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

End to end ownership, leadership and accountability for the global customer experience
Build and scale a diverse team, create and foster an environment of belonging in our global offices that maintains Figma's culture and values
Work across the sales organization to prioritize efforts that serve our customers and company priorities
Partner with Marketing and Product Support to implement cross functional projects to improve our customers' experiences
Scale the team, processes, and strategy as the business grows
Measure, track, and speak to the progress and results in your team across a variety of individual and team-based KPI's to ensure excellence across the team
Work cross-functionally to determine needs as we ship new products and features that affect our customers

We'd love to hear from you if you have:

Significant experience leading and scaling customer experience teams, preferably in a fast growing environment
Experience building successful and collaborative customer experience teams and a passion for career development and coaching
Understanding of our technical and competitive landscape
Ability to thrive in a constantly evolving and growing environment
The ability to connect and build relationships with a wide and varied audience of customers
You are comfortable with multiple and shifting priorities according to the needs of our customers and the business
You have strong analytical skills, and can interpret and use data to make decisions
Preferable experience of leading a global organization within a US headquartered organization

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process?"idea to design to build?"and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace?"we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.

Summary
Company name: Figma
Remote job title: VP, Customer Experience
Job tags: Analytical Skills, Customer Satisfaction, Career Counseling