Instabase

Technical Account Manager

Instabase

Remote job description

80% of enterprise data remains unstructured, underpinning critical business workflows and requiring manual processing today. To transform customer experiences, drive bottom-line efficiencies, and achieve full digital transformation, organizations need to automate manual processes reliant on unstructured data.

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest financial institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.

At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications. Remote-first, at 300 employees and growing, and with office hubs in Menlo Park, New York, London and Bangalore, we're looking to add to our talent community so we can continue to harness the power of deep learning to transform our customer's most complex business processes.

Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!

At Instabase, we're passionate about building software to advance the state of the art in computing. We've built a fearlessly experimental, customer-obsessed team who are making discoveries to fundamentally change how people build and consume business applications. Today, we're partnering with the world's leading companies to transform how they use data and technology. If these challenges excite you, we would love for you to join us.

As a Technical Account Manager, you are our enterprise customer's trusted advisor and a critical part of the customer success team at Instabase. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems.

What you'll do

  • Drive business value for customers - retaining and growing accounts by driving game-changing adoption and growth strategies to help customers maximize their investment in Instabase.
  • Collaborate with our internal engineering and product teams to help inform the product roadmap
  • You'll conduct regular status calls and manage escalations
  • Deliver executive briefings with our strategic enterprise customers

About you

  • Proven track record of success in technical account management/customer success and expertise working with enterprise customers to find win/win solutions
  • At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives
  • Given your technical expertise, you're able to explain technical concepts to a variety of audiences in a clear and concise way with excellent presentation skills
  • Highly detail-oriented, results-driven and fearlessly experimental
  • Intellectually curious and with a mind for technology can adapt on the fly without getting flustered
  • You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all

Instabase is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor. Instabase complies with local laws, including the San Francisco Fair Chance Ordinance.

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Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Instabase is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor. Instabase complies with local laws, including the San Francisco Fair Chance Ordinance.




Summary
Company name: Instabase
Remote job title: Technical Account Manager

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