Subject Matter Expert

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 18+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 3000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

We are looking for a new member to join our Japan Technology team. This is a great opportunity to increase and boost your knowledge, along with gaining new skills!

We hire people who know how to act fast, look for root causes and solve problems - not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth.

What you'll be doing

• Handling the escalation cases in the JIRA platform.
• Check the JIRA board, do pre-investigation on the issues, classify it accordingly and assign it to a relevant team.
• Contact the partners and stay in touch with them until the issue is resolved.
• Collaborating with other teams globally.
• Monitoring all critical service metrics and immediately reacting in case of an incident
• Monitoring Revolut backend/frontend/mobile applications to prevent from incoming incidents
• Handle UAT testing for new features release in Japan

What you'll need

• Experience working in Technical Support (L1/L2) would be beneficial
• Experience in QA testing would be beneficial
• Ability to explain complex issues in an easy and understandable manner.
• Strong attention to detail and analytical skills.
• Great communication skills
• Knowledge of SQL would be beneficial
• Script programming experience is preferred
• Jira and Google Cloud platform knowledge is preferred
• Fluent in English and Japanese
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