Spanish Customer Service Consultant

Wayfair is seeking Work from Home Spanish Customer Service Representatives.

A Day in the Life of a Wayfair Customer Service Consultant

At Wayfair, our award-winning Customer Service Team strives to drive results, win together and always be improving. We have a relentless customer focus, collaborate effectively with one another and adapt and grow through continuous improvement regularly. The Customer Service Team offers multiple career growth paths within Wayfair.

The Customer Service Team works in a fast-paced environment to monitor customer orders and ensure a seamless experience for our customers. In the event a customer should contact our support team via phone, email, chat, or social media, we empower our Customer Service Team to resolve the issue the first time the customer contacts us.

Benefits:

• $500 referral bonus per hire
• Medical, Dental, Vision coverage starts day 1
• $5,250 in eligible Tuition Reimbursement
• Employee Discount
• 401(k) with company match up to 4%
• Paid Time Off
• Paid parental leave
• Paid day of voluntary service

What You'll Do

• Provide best in class customer experience to resolve their issues
• Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
• Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
• Exceed customer satisfaction, efficiency metrics, and customer resolution targets
• Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
• Bring your best self to work every day
• Keep pace with our growing customer demand in a busy, engaging and high growth environment
• Be ready to to show up for work each day, be on time, and ready to exceed our customer expectations

What You'll Need

• Excellent communication and relationship building skills
• Ability to show genuine empathy to our customer in each interaction
• A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
• Reliable attendance, adhering to previously set schedule
• Ability to learn online tools (email, knowledge base, reporting and performance tools)
• Previous work experience in customer service