Senior Happiness Support Engineer

As a Sr Happiness Support Engineer, you love helping people.

Transforming publishing on the web is no small task. Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

In general, a typical day involves:

• Being an active member of a global team that provides 24/7 support via live chat, tickets, forums, and one-on-one screenshare sessions.
• Helping people use Automattic's products, including WordPress.com, WooCommerce, Jetpack, and more.
• Troubleshooting, investigating, and creating detailed bug reports.
• Building a community of support by sharing knowledge and helping team members around the world.
• Being a Sr Happiness Support Engineer requires:
• Proficient with WordPress, and familiar with HTML, and CSS, along with a strong support philosophy.
• Excellent writing and communication skills, with a knack for taking technical language and making it understandable.
• A passion for solving tough problems and proposing elegant solutions.
• An ability to learn and adapt so that you can help teach others.
• Patience, grace, and a sense of humor.
• Sr Happiness Support Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.

In our application form, you'll be prompted to answer questions. We read through all of these carefully, so please be thorough and go into as much detail as you like! Incomplete applications won't be considered.