Senior Customer Success Manager, Enterprise

Something about us...

App Annie is the industry's most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry's most complete mobile performance offering. We are headquartered in San Francisco with 12 locations worldwide. More than 1,300 enterprise clients and 1 million registered users across the globe, spanning all industries, rely on App Annie as the standard to revolutionize their mobile business.

Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our standard, hold each other Accountable, continuously push Innovation and Win with Style.

What can you tell your friends when they ask you what you do?

As a Customer Success Manager at App Annie, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value while using App Annie.

We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world?"those who are working on the next big thing.

Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. This is a sales and client relationship role, not technical support

You will be responsible for and take pride in...

• Develop trusted advisor relationships with decision makers and executives from local tech companies.
• Leverage digital tools to develop your customer success plans, help customer drive business value from App Annie platform
• Ensure the customer success plan is being executed. Able to manage client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholders
• Develop best practices for App Annie's various verticals and share with your customer efficiently
• Able to identify at-risk accounts and turn around those accounts
• Responsible for key customer success metrics, including customer churn and renewals

You should recognize yourself in the following...

• At least 5+ years in a client success, account management, or management consulting role, working with enterprise and strategic clients. Bonus points if you have experience in Mobile or Data industry
• Business savvy; ability to translate business needs into data and product requirements
• Excellent verbal and written communication skills
• Extremely strong presentation and communication skills
• Polish and credibility with C-level executives - ability to develop Exec alignment within strategic accounts
• You are a passionate, driven, caring, customer-obsessed individual who is also naturally curious with a mature personality and a great team player
• Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!

This is what we offer...

• We provide a $1,000 reimbursable WFH allowance to set you up for remote work success.
• Internet allowance for stable internet connection, so your video does not freeze on Zoom.
• Flexible working days. We love to meet, but if you need to get your kids to school-zoom, you need to leave early to get to your band rehearsal or gym classes, do your thing.
• Paid time off so you can recharge.
• Health and dental benefits.
• An international team of talented and engaged people from different cultural backgrounds and locations.
• Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!
• Unlimited access to our online learning platform Udemy to help you develop your skills.
• Virtual initiatives and events to keep you connected with your colleagues.

Yes, I want this job!