Senior Customer Success Engineer
r2c
Remote job description
About r2c
Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We've redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more.
About the role
As r2c's first Senior Customer Success Engineer in EMEA, you'll have a unique opportunity to speed up Semgrep's adoption cycle, delight users, and grow our community and customers while building out a world-class customer success organization. As a trusted technical advisor, you will partner with customers to identify strategies that will help unlock business outcomes and improve their software security and reliability. You will be a key member of r2c's customer success organization and provide critical input to product management, as well as assist sales in meeting our financial targets. Your role, scope, and responsibilities will rapidly grow as r2c grows.
Our goal is to competitively and fairly compensate every r2cer with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they're above the average for comparable roles.
We also invest in our employees' well-being and long term success with comprehensive health plans, generous vacation time, 401k matching, learning stipends, and more. Our benefits are for everyone, so that you're taken care of, and we work with individuals to make sure they have what they need, whether that's quiet work space, adjusted hours, or any other accommodation.
Who we are
We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We're new parents and new grads, aspiring authors and adrenaline addicts, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.
r2c is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are - including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what's vitally important to you - your family, your religion, your politics. We value what you love in this world - your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you're exceptional in your role, believe in r2c's mission, and treat r2c's values as your own, you belong here.
You will need working proficiency and communication skills in verbal and written English. We work as a hybrid on-site / remote organization. r2c primarily works in the Pacific, Eastern, and Central EU time zones.
Summary
Company name: r2c
Remote job title: Senior Customer Success Engineer
Job tags: scripting, Organization & Prioritization Skills, cicd
Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We've redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more.
About the role
As r2c's first Senior Customer Success Engineer in EMEA, you'll have a unique opportunity to speed up Semgrep's adoption cycle, delight users, and grow our community and customers while building out a world-class customer success organization. As a trusted technical advisor, you will partner with customers to identify strategies that will help unlock business outcomes and improve their software security and reliability. You will be a key member of r2c's customer success organization and provide critical input to product management, as well as assist sales in meeting our financial targets. Your role, scope, and responsibilities will rapidly grow as r2c grows.
What you'll do
- Retain, grow, and support customers through consulting and providing robust technical solution expertise
- Foster a deep understanding of the product, which will help you understand and resolve complex technical issues that customers have raised
- Understand each customer's technical setup and workflows, and define success plans that help customers meet their business objectives
- Be the voice of the customer internally, representing their product needs and asks for our Product and Engineering teams
- Contribute to building a world-class customer support and onboarding team, including hiring customer success engineers and building out the tools and platforms to service our customers
- Drive customer experience and onboarding by creating demos, workshops, and training enablement materials
What you have
- 5+ years of experience in a customer support, customer success, technical consulting, pre- or post-sales engineering, or similar customer-facing role
- Excellent communication, relationship-building, and project management skills
- Deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite
- Resourcefulness and energy to overcome obstacles to help users and get things done
- Great organization and prioritization skills, ability to handle multiple work streams
- Programming or scripting experience in one or more languages
- Bachelor's degree in computer science, computer engineering, similar technical field of study, boot-camp completion, or equivalent practical experience (This is a nice to have, but we also heavily value experience outside of the classroom)
Some example projects you might work on
- Build out our customer service platform and knowledge base
- Recruit, mentor, and coach customer success team members
- Help support and onboard our paying customers
- Develop deep product knowledge on Semgrep
Our goal is to competitively and fairly compensate every r2cer with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they're above the average for comparable roles.
We also invest in our employees' well-being and long term success with comprehensive health plans, generous vacation time, 401k matching, learning stipends, and more. Our benefits are for everyone, so that you're taken care of, and we work with individuals to make sure they have what they need, whether that's quiet work space, adjusted hours, or any other accommodation.
Who we are
We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We're new parents and new grads, aspiring authors and adrenaline addicts, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.
r2c is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are - including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what's vitally important to you - your family, your religion, your politics. We value what you love in this world - your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you're exceptional in your role, believe in r2c's mission, and treat r2c's values as your own, you belong here.
You will need working proficiency and communication skills in verbal and written English. We work as a hybrid on-site / remote organization. r2c primarily works in the Pacific, Eastern, and Central EU time zones.
Summary
Company name: r2c
Remote job title: Senior Customer Success Engineer
Job tags: scripting, Organization & Prioritization Skills, cicd
-
location or timezone
EMEA -
category
Customer Service -
posted
635 days ago
https://www.remote.io/remote-customer-service-jobs/senior-customer-success-engineer-34372