Professional Services Manager

We're on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $164M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the role

The Professional Services Manager is a frontline management role with three primary responsibilities: services delivery, personnel management, and margin management in support of growing ARR and customer LTV at Starburst. More specifically, the Professional Services Manager is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. The Professional Services Manager is also responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support. The Professional Services Manager reports to the Director, Professional Services.

Responsabilities

• Ensure successful delivery of consulting services, particularly through effective engagement and customer management
• Oversee billable consulting services, primarily, in the context of managing engagements and providing team oversight and ensuring on time and on budget delivery of services
• Lead the scoping, sizing, and estimating efforts for assigned engagements
• Manage the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution
• Assist direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development, and encouraging direct reports to take ownership of their personal career path
• Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
• Grow revenue for the assigned region through the effective management and expansion of the existing account(s)
• Ensures that all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives

Requirements

• Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management
• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget, and project risk
• Experience working with sales teams in a dynamic and fast growing environment
• Scope and expectation management with customers
• Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional services
• Demonstrated ability to effectively develop and retain consultants
• Effective communication skills at all organizational levels, including written, oral, and presentation skills
• Demonstrated ability to function in dynamic environments, whether leading or following

Benefits

At Starburst, we're constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax!

Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.