Professional Services Implementation Consultant

A bit about us

Lever's vision is connecting human potential to meaningful work. Hiring is the most strategic challenge that every company faces, and Lever is one of the most recognized brands in talent acquisition software. As the innovation leader in our space, we are searching for great people to join us and push further.

We are proud of the company we've built so far, but we are even more excited for what is yet to come. Our 5000+ customers include global leaders, startups that are disrupting industries, and businesses around the world. Lever has raised $123 million in funding, most recently a $50M Series D in November 2021.

With an overall gender ratio of 50:50 women and men, Lever is also fiercely committed to building a team culture that celebrates diversity and inclusion. We have been certified as a "Great Place to Work", along with "Best Company Outlook 2022," and "Forbes Best Startup Employers 2022," and the list keeps growing! Our people are Lever's biggest competitive advantage. For more information on our team culture, visit https://inside.lever.co/.

The challenge

As Lever continues to grow our enterprise customer base, Lever Professional Services is looking for a high performing consultant to service the unique needs of these customers. Our implementation projects are often complex and global; involve a large customer team and executive stakeholders; and require process mastery and functional expertise.

The opportunity

This is an incredible opportunity to work with Lever's largest and most strategic customers, interact with global talent leaders and help redefine talent best practices at respected and well known brands. Internally, this is also an opportunity to contribute to the maturity of the Lever Professional Services team and development of Lever's core product through customer feedback.

The team

You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Growth Implementation and Professional Services. We act as advocates for our customers by understanding their business challenges and collaborating with empathy to derive the most value out of our product while delivering a high quality customer experience. The Professional Services team provides an instrumental layer of success for enterprise customers through custom solutions, technical expertise, enterprise solution delivery and talent advisory.

The skill set

• 5+ years experience leading SaaS / software implementation project delivery for large complex enterprise customers
• Thorough understanding of SDLC and project management
• Growth mindset with a bias towards action
• Empathetic to customer and end-user needs, with the ability to translate those needs into solutions that deliver value
• Exceptional written, verbal and presentation skills with attention to detail
• Prior experience in Talent/HR/People related function strongly preferred

Within 1 month you'll

• Learn about Lever's Professional Services, implementation and service & support offerings; the Lever sales lifecycle, packaging and pricing, value drivers, contracts, and statements of work; Lever implementation methodology, launch process, and the Lever product roadmap.
• Kick off your Lever Starter Project! A project assigned to you to immediately start digging in and creating value for the team.
• Shadow five (5) Implementation calls and training sessions across enterprise customers to build an understanding of implementation approach, methodology, key milestones, systems, processes, and the differing customer needs by company size.
• Shadow three (3) each Customer Success Manager, Talent Analytics Consultant and Solutions Architect calls and across our Enterprise segment to build understanding of our closest cross-functional teams .
• Shadow an existing PS implementation to begin familiarizing yourself with existing PS delivery assets and the PS implementation processes.
• Meet with SA to understand current competencies and solutions, backlog, and solution delivery process.
• Begin the journey towards Lever Product Certification through immersive hands-on and teachback sessions with product certified Implementation Specialists.
• Meet with relevant teams both within the Customer Experience and Solutions (CXS) organization and more broadly across the company. You'll be working cross-functionally and building relationships early will set you up for success!
• Factor these learnings and observations into your 30-60-90-day plan which you will present to your hiring manager. This will set you up for success to continue to get to know your org, the business, and build bridges across the company.

Within 3 months you'll

• Complete Product Certification for Lever's Talent Relationship Management suite
• Take on your first customer in a Project Manager capacity to begin learning about Lever's PS implementation process and observe the effectiveness of our existing content and collateral.
• Dive into understanding customer needs from a project management perspective during implementation and begin to iterate on our best practices and assets with respect to services delivery
• Become an expert in PS processes, tools, frameworks and templates that are used throughout the PS lifecycle. Identify new and/or iterate on existing processes and templates as needed, thinking about efficiency and scalability. Identify gaps and areas that may need more substantial changes.

Within 6 months you'll

• Take on your first customer in an Implementation Consultant capacity. Lead and own the customer account, delivering end-to-end implementation from discovery, design, configuration, UAT, training through launch and post-launch services. Serve as the Lever product SME across all work with the customer, maintaining relationships and keeping stakeholders engaged.
• Maintain high performance of your specific customer accounts; tracking to quarterly goals and metrics
• Collaborate with other members of the Lever Professional Services team to continuously uplevel each other's skills, experience and expertise

Within 12 months you'll

• Become a Lever product SME, change specialist, and customer advocate as you guide customers from discovery through launch of Lever
• Build advanced knowledge of recruiting functions, best practices, and recruiting playbooks. Begin to participate in providing points of view on talent strategy. Contribute to Lever white papers and blogs.
• Work with Implementation Specialist team leads to cascade relevant PS processes, tools, frameworks and templates to mid-market and SMB segments
• Support initiatives that help improve PS operations (ie. increasing team efficiency, new hire on-boarding, reporting, etc.)
• Is this role not an exact fit?
• Sign up to stay in touch, we'll let you know when we have new positions on the team.

The Lever Story

Lever is a leading Talent Acquisition Suite that makes it easy for talent teams to reach their hiring goals and to connect companies with top talent. Lever is the only platform that provides all talent acquisition leaders with complete ATS and robust CRM capabilities in one product, LeverTRM. The LeverTRM features allow leaders to scale and grow their people pipeline, build authentic and long-lasting relationships, and source the right people to hire. Lever Analytics provides customized reports with data visualization, see offers completed and interview feedback, and more, to inform strategic decisions between hiring managers and executives alike.

Our platform also enables companies to hire with inclusivity in mind, helping eliminate any hiring bias. Lever supports the hiring needs of over 5,000 companies around the globe including the teams at Netflix, Spotify, Atlassian, KPMG, and Nielsen. For more information, visit https://www.lever.co.

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