Randstad

Member Service Representative

Randstad

Remote job description

Randstad is now hiring 50 WORK FROM HOME in RENO - CUSTOMER SERVICE REPS! You will be answering incoming calls with questions related to employee benefits. Pay is $18.75 per hour. Temp-to-perm opportunity!

Working from home in the Reno area you will serve as the initial point of entry for client inquiry resolution (via phone, email, or chat) on a wide range of human resource, PTO and payroll topics. The Center is responsible for providing support on general, low complexity inquiries related to payroll processing and management, compensation reporting, time and labor management, reporting services, WSE onboarding, employment eligibility, client data management, and WSE termination. The Specialist provides the first line of contact for clients and works to facilitate first contact resolution inquiries. PAID TRAINING IS PROVIDED. EQUIPMENT IS PROVIDED.

JOB SUMMARY/OVERVIEW
The Specialist role is a key member of the HR Support Center that:

• Works to resolve general, low complexity client issues related to payroll, hr and platform through support customer inquiries via phone, email, and chat.
• Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services.
• Manages open cases to ensure problem resolution in the shortest amount of time, while keeping clients regularly informed of status and anticipated resolution date.
• Documents all customer interactions in the CRM system.
• Ensures proper triage, escalation and resolution of more sophisticated inquiries to the appropriate Tier 2 COE.

JOB REQUIREMENTS AND QUALIFICATIONS

Education: High School Diploma or GED;
Minimum 2 years of customer service (retail, restaurant, hotel, fast food, call center, sales, etc.)

• Top notch customer service skills.
• Strong verbal and written communication skills.
• Strong time management skills.
• Proficient in Microsoft Office Suite, PeopleSoft and SalesForce.
• Ability to maintain confidentiality of corporate data.

INTERESTED? APPLY NOW!

TO APPLY: please email your resume to cameron.neal@randstadusa.com

Thanks for your interest in working with Randstad, the world's largest staffing company!



Summary
Randstad
Member Service Representative

Tags: business

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