Manager of Trust and Safety

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:

• Forbes Fintech 50 2021
• Glassdoor Best Places to Work 2021
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021
• We're growing and looking for...
• We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
• Check out life at Robinhood on The Muse!

Your day-to-day will involve

• Building Robinhood's Content Moderation team from scratch, including getting the opportunity to hire and build an entire team from the ground up
• Owning the team responsible for providing Content Moderation Operations for all Robinhood Products with Content Moderation needs
• Acting as the main driver for figuring out our Content Moderation Ops strategy and acting as the accountable individual for the success of the function
• Working with cross-functional partners to drive alignment and consensus on operational readiness for key launches and developments
• Developing and executing on all new moderation workflows, as well as content development, training, and other activities
• Serving as the final escalation point for all high-priority Content Moderation issues
• Collaborating with the Vendor Relationship Management team to ensure the proper implementation of the Content Moderation Policy

About you:

• Minimum of 7 years of proven experience in Content Moderation and/or Customer Support in a technology firm
• Experience scaling teams across multiple workflows and various channels of support
• Excellent oral and written communication skills
• Outstanding leadership skills
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization

Bonus points:

Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target salary for this position is 134,000 to 158,000. Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood's equity plan. Please note that this information is only provided publicly for candidates in Colorado, but the role is open to candidates outside of Colorado as well.

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Click here to learn more about Robinhood's Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.