Manager Customer Success & Support Operations

At Wiz, we move quickly. We've set the record for the fastest first year revenue growth of any tech startup, the fastest company to acquire 15% of the Fortune 500 as customers, and the fastest company to reach $1B (and then $6B) in valuation. Most importantly, we provide the fastest ROI of any security product - Wiz connects to the entire multi-cloud environment within 15 minutes and identifies the specific infiltration vectors that make clouds susceptible to a breach in under 24 hours so organizations of all sizes and industries can rapidly identify and remove the most critical risks in AWS, Azure, GCP, and Kubernetes. Join us as we help organizations create secure cloud environments that accelerate their businesses.

The Revenue Operations Team aims to accelerate Wiz's growth by driving strategy, planning and execution for Wiz's sales, channel and post sales teams. As we continue to grow at an incredible speed, we work to ensure each team member is setup for success at every phase. We take both a bird's eye view and dive into the weeds to solve problems as a team to drive employee success and revenue.

Reporting to the VP of Revenue Operations, in this role you will be responsible for building and leading the post-sales operations organization, comprised of customer success, security architects, and technical support. A successful candidate for this role works in strategic partnership with the Head of Customer Success & Support to create a support a seamless transition for customers post-sale. This includes partnering cross-functionally, architecting comprehensive processes, partnering with GTM systems to implement the requirement tech stack, and measuring business goals and KPIs that support a rapidly expanding customer base.

What You'll Do

• Responsible for designing, owning and implementing scalable processes and supporting technology stack for the customer success and support teams in partnership with the revenue operations team
• Create and deliver KPIs and analysis to leadership on the Customer Success & Support team's performance
• Partner with leadership for strategic planning, including capacity planning, priority alignment, team coverage and rewards
• Gather and prioritize operational business needs across the Customer Success & Support organization and with cross-functional partners that result in elegant scalable solutions
• Balance the needs of customer success, cloud security architect and technical support teams in alignment with leadership and potential business impact

What You'll Bring:

• 5+ years of experience in customer support, success, or technical operations
• Experience with complex enterprise tool deployment (Zendesk, Salesforce, ChurnZero, telephony, chat, knowledge base, etc.)
• Proven track record of building trust, delivering data-based decisions and communicating effectively with a wide variety of stakeholders at all levels and from a variety of functions
• Comfortable in a constantly changing environment that is focused on employee and customer success

If your experience is close but doesn't fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.