KYC Analyst

We are on a mission to liberate businesses and people to do their best work.

We are an ambitious, international team with more than 30 nationalities represented today. We believe that people do their best work when they're given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Founded in 2016 Spendesk today serves thousands of businesses in Europe and the US, and we recently raised a further ?100m investment bringing our series C funding to over ?200m and in the process becoming one of Europe's latest Tech Unicorns. Our team of 350+ Spendeskers is spread across four offices in Paris, Berlin, London and San Francisco, alongside many teammates working remotely from various cities in Europe.

And we're growing fast. Come join us!

As a KYC analyst, you will join the growing banking team and have the possibility to participate in building a team that is evolving very quickly.

The KYC analyst at Spendesk will be in charge of handling all the banking operations throughout the client's lifecycle at Spendesk, from the opening of the account to its closing, working closely with revenue teams to ensure that we bring the best service to our customers.

Key responsibilities

• Handling customer compliance operations (KYB/KYC)
• Rigorous application of defined procedure on KYB, while keeping a customer-centric mind
• Ensure KYB updates at frequency defined by compliance team
• Execute customer funding operations (fund allocation, chasing transfer...), fraud claims (chargeback management, transfers fraud), account closing process
• Collaborating with the growing banking team on the implementation of new processes and tools
• Collaborating with the revenue teams to ensure that targets are met and customer satisfaction is maintained

What we're looking for

• Rigorous, capacity to follow predefined procedures, step by step
• Some regulatory/compliance experience
• Good communication & listening skills : you will need to collaborate with other teams and interact with our customers
• Organisation : you will handle a lot topics everyday and you will need to keep track of all of them
• Act for the customer: always make the extra mile to help the client
• Problem-solver : you will be expected to bring solutions to our internal/external clients
• Proactivity, autonomy, enthusiasm
• Fluent in French and English
• As we are an international team, please submit your application and CV in English.

Benefits:

• Exciting time to join Spendesk in terms of growth and opportunities
• Competitive compensation package with equity (everyone is an owner of the company!)
• Flexible and remote-friendly work environment
• The best equipment for your needs (Macbook Pro, secondary screen, ...)
• Internal social events (hackathon, company-wide parties, offsite, ...)
• Brand-new offices in the heart of Paris, Berlin & London
• A purple Spendesk card (for your work purchases)!
• And more!

What you can expect from the process:

• 1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
• 2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
• 3. A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions