Junior Customer Service Manager Trilingual French, German & English Speaking

The Role

Personio was founded in 2015 and its mission is to enable better organisations. We simplify and automate recruiting, payroll and human resource management software (all-in-one) for small to medium-sized businesses. Our HQ is in Munich and we have additional offices in Madrid, London and most recently Dublin. Globally we are home to 600 employees and 3,000 customers. In January 2021 we raised $125 million in 'Series D' funding, led by Index and Meritech. We're rated 4.6/5 on Glassdoor to work for, with a 100% CEO favourability and 95% would recommend a friend to work here. We are listed by CB Insights as one of '50 Future Unicorns' to watch and by GP Bullhound in their 'Titans of Tech' report as one of the most promising European technology companies to watch.

At Personio, Customer Operations & Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Operations & Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. For our newly launched international customer operations team in Germany, we are looking for a Customer Service Representative (French & German Speaking). You will play a key role in helping our international customers understand and utilise our product. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success!

Your tasks and responsibilities will include:

• Professional support of our customers by answering queries via e-mail and telephone
• Managing customer requests via our ticketing system
• The opportunity to constantly develop your knowledge and skills: The requests are exciting & varied
• Work closely with our product experts to ensure further development of our product are user-friendly and meet the needs of our customers
• Actively contributing to the success of the team by continuously driving our goals and optimizing internal processes
• Creating and managing content for knowledge documentation

What you need to succeed

• You must be fluent in English, French & German
• You have successfully completed your (bachelor) degree
• You have some experience in customer service/ticket management OR a keen interest to start a career in customer service
• IT-savvy, with good analytical skills, quickly adapting to new software
• Communication is your thing: You are confident in your written and verbal communication in all three languages and enjoy interacting with customers
• You are a natural problem-solver who proactively finds solutions to problems
• An interest in working with HR departments from a wide range of companies and industries

Your Learnings

• Learn HR and recruiting processes
• Expertise, among others in the tools Zendesk, JIRA, Gainsight
• Independent and solution-oriented work in a dynamic team
• Customer communication and requirements management
• ...and of course you will become a Personio expert!

Why Personio

• Aside from the people, the role, our culture and our mission, there are countless reasons that make Personio a great place to work.
• Your chance to play a decisive role in shaping a company that is growing rapidly and to grow with your tasks in a creative work environment with short decision-making paths
• We would like to honor the trust you have in Personio, which you place in us when you join us in this initial phase. In order to benefit from the company's success, we offer you a competitive compensation package (e.g. salary, benefits, virtual shares)
• Use an annual development budget of 1,500 euros that you can use as you wish to further develop yourself professionally
• Decide whether you want a UNU electric scooter as a company car or a JobRad®
• With the subsidized membership at Qualitrain, you can train for only 25 euros a month in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich
• Become part of our Personio community and celebrate our successes at joint team events (e.g. regular office dinners, Oktoberfest, etc.)
• You can find more information and impressions here: www.kununu.com/person
• You can find more information and impressions here: Kununu or Glassdoor
• The well-being of our employees is paramount. All employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19.
• Apply for this position

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in 'Series D' funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will double in 2021, from 500 to 1,000. We already have more than 3,000 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?