Higher Logic

Integration Support Specialist

Higher Logic

Remote job description

Higher Logic is seeking an Integrations Support Specialist to join our Integrations Support team. This key team member will be responsible, as a technical resource, for existing customers with an integration. Responsibilities will also include third-tier application support, technical trainings and walkthroughs, technical research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components.

This person must also display a positive, proactive 'customer-first' approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Integrations Support Specialist demonstrates exceptional customer service and organizational skills and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently and possess good time and task management skills.

Responsibilities:

  • Leverage Visual Studio, MSSQL, SOAPUI and Postman to work independently to coordinate and solve highly complex technical integration issues.
  • Communicate with customers to clarify integration requirements.
  • Troubleshoot querying, and other questions/concerns escalated from CORE support.
  • Assist in giving integration connectivity support when integrations go down.
  • Update or create documentation for future reference, training and support purposes.
  • Assist internal and external customers in providing support with customer integration including email and phone support as needed.
  • Provide guidance/recommendations on integration configurations and functionality.
  • Work with Product and Engineering team as needed to proactively solve issues.
  • Work with partner integration support teams as needed to resolve client issues.
  • Search code base as needed to identify source of bugs and provide recommendations for fixing.

Qualifications

  • BA or BS degree or equivalent experience.
  • Previous Helpdesk (customer support) experience.
  • Introductory abilities troubleshooting in Microsoft SQL, C#, and APIs.
  • Demonstrated problem-solving skills to troubleshoot data flow processes.
  • Must be able to handle multiple projects at one time and be very results oriented.
  • Must work well both independently and in a team environment. Must be a self-starter.
  • Excellent verbal and written communication skills required.
  • Excellent communication skills via phone and in-person.
  • Strong organizational, multi-tasking, teamwork and communication skills.
  • Self-motivated and willing to take the initiative to follow through with customer issues.
  • UI and/or backend understanding of Higher Logic products (desired not required).
  • Working knowledge of third-party software integrated with Higher Logic (desired not required).

What you'll earn:

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Company culture that recognizes its employees.
  • Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
  • Significant advancement opportunities for outstanding performers.


Summary
Company: Higher Logic
Job title: Integration Support Specialist at Higher Logic () (allows remote)
Job tags: ci/cd, c#, sql, api




  • location or timezone

    (GMT-08:00) Pacific Time
  • category

    Customer Service
  • posted

    35 days ago

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