Helpdesk Support
RCM Technologies , Inc.
Remote job description
RCMT is looking for someone to join our team who is energetic, and excited to learn new Technologies.
This is a full time, direct hire position onsite in our NYC Office.
Provide IT Helpdesk support to the internal and external end-user community
Provide - Remote Support to end-users in the use of existing and new technologies hardware and software
Timely deployment and configuration of laptops desktops smartphones tablets remote access VPNs antivirus electronic faxing projectors printers and scanners.
Assist end-users with installation configuration and troubleshooting of hardware and software
Perform new user setups and configurations
Process inbound requests to the Helpdesk promptly according to established SLAs. Maintain accurate and complete records of incidents and requests received. Escalate incidents and requests as needed
24x7 on call rotation as required to ensure continued system support
Responsible for tracking and auditing end-user hardware and software licensing
Perform hardware and software procurement as required
Adhere to established HIPAA best practices and policies.
Bachelor Degree or AS Degree in Computer/IT or preferred, Microsoft Certifications a plus and combined with past work experience will be considered. (Will consider someone who just graduated)
Excellent customer service skills great phone etiquette and outstanding verbal and written communication skills
Patience and the ability to multi-task and work under pressure while maintaining a professional demeanor
Strong hardware and software knowledge with proficiency configuring and troubleshooting Windows 8.1, Windows 10 MS Office, VPN, iPhone, Droid and iPad devices antivirus software network connectivity printer and drive mappings. Windows Server experience a plus
Experience creating MS Active Directory and Office 365, Teams, user accounts a basic understanding of Microsoft Group Policies DNS, DHCP, and IP Networking required
Experience using computer imaging solutions preferably using MS SCCM and WDS
The capability of building and setting up user workstations performing desktop and laptop repairs configuring and troubleshooting printers and other hardware devices
Proficient analytical problem isolation and troubleshooting skills
Experienced in TrackIt Ticketing system will be preferred,
Willing to learn Webex, and Cisco UCM (Voice), Jabber.
The ability to effectively explain complex concepts to others whom have less technical knowledge.
Strong organization and documentation skills; all work documentation should be captured in job ticket details and standard operating procedures (SOPs) for use by other members of the team.
#Monster
Summary
Company name: RCM Technologies , Inc.
Remote job title: Helpdesk Support
This is a full time, direct hire position onsite in our NYC Office.
Provide IT Helpdesk support to the internal and external end-user community
Provide - Remote Support to end-users in the use of existing and new technologies hardware and software
Timely deployment and configuration of laptops desktops smartphones tablets remote access VPNs antivirus electronic faxing projectors printers and scanners.
Assist end-users with installation configuration and troubleshooting of hardware and software
Perform new user setups and configurations
Process inbound requests to the Helpdesk promptly according to established SLAs. Maintain accurate and complete records of incidents and requests received. Escalate incidents and requests as needed
24x7 on call rotation as required to ensure continued system support
Responsible for tracking and auditing end-user hardware and software licensing
Perform hardware and software procurement as required
Adhere to established HIPAA best practices and policies.
Bachelor Degree or AS Degree in Computer/IT or preferred, Microsoft Certifications a plus and combined with past work experience will be considered. (Will consider someone who just graduated)
Excellent customer service skills great phone etiquette and outstanding verbal and written communication skills
Patience and the ability to multi-task and work under pressure while maintaining a professional demeanor
Strong hardware and software knowledge with proficiency configuring and troubleshooting Windows 8.1, Windows 10 MS Office, VPN, iPhone, Droid and iPad devices antivirus software network connectivity printer and drive mappings. Windows Server experience a plus
Experience creating MS Active Directory and Office 365, Teams, user accounts a basic understanding of Microsoft Group Policies DNS, DHCP, and IP Networking required
Experience using computer imaging solutions preferably using MS SCCM and WDS
The capability of building and setting up user workstations performing desktop and laptop repairs configuring and troubleshooting printers and other hardware devices
Proficient analytical problem isolation and troubleshooting skills
Experienced in TrackIt Ticketing system will be preferred,
Willing to learn Webex, and Cisco UCM (Voice), Jabber.
The ability to effectively explain complex concepts to others whom have less technical knowledge.
Strong organization and documentation skills; all work documentation should be captured in job ticket details and standard operating procedures (SOPs) for use by other members of the team.
#Monster
Summary
Company name: RCM Technologies , Inc.
Remote job title: Helpdesk Support
-
location or timezone
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category
Customer Service -
posted
685 days ago
United Stateshttps://www.remote.io/remote-customer-service-jobs/helpdesk-support-30891