Robinhood

Head of Learning Design & Knowledge Management

Robinhood

Remote job description

Join a leading fintech company that's democratizing finance for all. Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the team:

The Learning Design & Knowledge Office is responsible for creating and maintaining the design, development and evaluation phases of all learning solutions and on-demand knowledge content solutions. Success in this role is defined as crafting a learning environment in which the needs of multiple learning styles and mandates are supported with maximum learner engagement and knowledge retention. Success is also defined as enabling associates with access to the right content at the right time in support of delivering excellent customer experiences through acquisition/build of the right knowledge base management system.

What you'll do day-to-day:

  • Build a team of hardworking and engaged Instructional Designers and Content Writers who work together to deliver an effective portfolio of in-person, online and blended curricula as well as on-demand access to knowledge solutions that meet delight Robinhood's customers with efficiency, accuracy and quality.
  • Build the skills and knowledge of your people in areas including instructional design and learning development trends including standard methodologies and emerging trends.
  • Lead all aspects of the design and development function, and the learning portfolio of in-person, online and blended curricula
  • Maintain instructional design integrity by defining processes, tools/templates and guidelines for use enterprise-wide.
  • Keep all learning programs and content current and relevant to each business line.
  • Partner with the Associate Experience team to ensure that content is delivered in a seamless and intuitive way that supports excellent and personal customer interactions.

About you:

  • You are a compassionate leader and experienced coach who loves helping L&D professionals grow in their careers.
  • Instructional design, business writing and editing, and customer experience are all areas that you have experience in and you are passionate about!
  • You have a digital-first orientation and are constantly scanning for the right solutions to automate and differentiate performance.
  • You are a champion of diversity, inclusion and accessibility, with a track record of leading inclusive teams who put the person at the center of all business objectives.
  • Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target salary for this position is $141,000 to $203,000. Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood's equity plan. Please note that this information is only provided publicly for candidates in Colorado, but the role is open to candidates outside of Colorado as well.

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission?we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Summary
Company name: Robinhood
Remote job title: Head of Learning Design & Knowledge Management
Job tags: Instructional design, leadership, coaching

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