Clari takes pride in being the leader in Revenue Collaboration & Governance (RevCG) and providing the first platform to stop revenue leak and achieve revenue precision. With Clari's Revenue Platform, all revenue-critical employees now have an enterprise system to run revenue. Forecasting, pipeline management, conversation intelligence, deal execution, coaching, and buyer collaboration (to name a few) are a maze of challenges made simple with Clari. Thousands of teams at leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision.

Clari is seeking a passionate, results-oriented Customer Success Manager ("CSM") to join our team. At Clari, our mission is to transform our clients' revenue operations to be connected, efficient, and predictable - and our Customer Success team sits at the heart of this goal. As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey. Come be a vital part of Clari's "one with customers" continued success!

This is a fully remote opportunity but is preferred to be worked from the Central time zone.

Responsibilities

Advise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trends
Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
Build strong customer relationships by maintaining high levels of adoption and engagement
Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)
Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)
Help resolve customer issues, requiring technical knowledge of the Clari platform
Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
Drive customer advocacy in the form of references, referrals, and case studies
Contribute towards a strong, collaborative team environment
Manage multiple priorities while maintaining strict attention to details

Qualifications

3+ years experience in B2B SaaS Customer Success roles; experience with Revenue Operations and Salesforce preferred
Verifiable track record of customer retention and growth by driving adoption, engagement, and experience
Aptitude for learning software and staying current on industry best practices
Ability to explain complex data relationships and technical issues in non-technical terms
Comfortable learning in a dynamic, fast-paced environment
Consistent diplomacy and poise while working through customer issues and escalations
Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Work-Life and Benefits @ Clari

Remote-first with opportunities to work and celebrate in person
Medical, dental, vision, short & long-term disability, Life insurance, and EAP
Mental health support provided by Modern Health
Pre-IPO stock options
Wellbeing and professional development funds
Retirement 401(k) plan
100% paid parental leave, plus fertility and family planning support provided by Maven
Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
Focus on culture: Charitable giving match, plus in-person and virtual events

#BI-Remote #LI-Remote

You'll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. We'd love to have you join us on our journey to remarkable!

If you feel you don't meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you.

Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you'll bring your whole self to the job.

Summary
Company name: Clari
Remote job title: Enterprise Customer Success Manager
Job tags: Escalation, Software as a Service, B2B