Due Diligence Agent

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counter-parties of various characteristics.

Duties and responsibilities:

• Performs Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events.
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification
• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies.
• Provides guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate.
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services.
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations.
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews.
• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

Skills/requirements:

• Your verbal and written English and Japanese skills are excellent
• Work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardised).
• Handles more complex activities with moderate variation. Deals with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions.
• Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
• Excellent interpersonal and communication skills, Strong organisational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment.
• Punctual, independent, proactive and willing to get things done;
• Ability to work in a diverse work environment which requires collaboration, partnership and transparency.

Expectations by the end of probation time:

• Independent with daily tasks.
• Meet efficiency, quality and occupancy expectations set for all team members.
• Has deep knowledge about markets served within the team and operational processes.
• Is able to detect problems, problematic areas and solve or escalate them as needed.
• Thorough understanding of applicable regulations, and Wise compliance framework (e.g. acceptable use policy, regional CDD, EDD guidelines and AML policy and TW risk policies).
• Able to evaluate and reason customer risk level and applicable mitigation methods on onboarding a customer.
• Propose, align and document daily processes for use cases.