Director of Retention Strategy

Because is a high growth, direct-to-consumer personal care company focused on older adults. We started in 2017 with a simple idea - to make it easier for our families to get the products they needed. Today, we are on our way to becoming the #1 trusted brand for older adults, with the goal of helping millions lead vibrant, independent lives. We've raised over $40M in funding from top VC firms including Index Ventures and Khosla Ventures, and are grateful for the support for our customers, partners and investors.

Job Summary

In the last year we have doubled the number of active customers ordering each month, and in the coming year we will exceed that level of growth. To ensure that we continue to provide our customers with the best possible experience, we're looking for a Director of Retention to focus completely on the subscriber experience.

The Director will be responsible for all things churn and retention, one of the most important metrics to building a lasting subscription business. It's an opportunity to be a mini-GM; this person will be required to think holistically about our entire subscription business. We're looking for an athlete - someone who can jump from high level strategy to action; figuring out the initiatives to keep our business healthy. This is a very cross-functional role with management opportunities.

Our headquarters is located in Redwood City, CA - we are open to both on-site and remote candidates.

Job Responsibilities

• Deeply understand retention and churn KPIs, running analytics and deep dives as necessary
• Work deeply with our product team to deploy retention-specific initiatives and strategies
• Build and drive the subscription and retention roadmap
• Track and manage the E2E customer journey for subscribers including their experience signing up for the subscription, managing their products, and interacting with customer service

Qualifications

• 5-7 years experience, with 2-3 years of consumer startup experience
• MBA or 2+ years at a top-tier consulting firm preferred
• Comfort with large datasets and analysis
• Passion for deeply understanding the customer journey

Benefits

• Comprehensive healthcare, including medical, dental and vision
• 401k
• Competitive compensation package
• Long term disability
• Product discounts
• Flex PTO

We are not your typical Silicon Valley startup - no sleep pods or cold brew on tap. We are a transparent, hard working team that enjoys helping others better their lives. We look forward to meeting you!

Because is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, religion, gender, gender identity, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, or any other characteristic prohibited by federal, state and/or local laws.