Customer Support Specialist

Snapdocs is a rapidly growing San Francisco-based real estate technology unicorn backed by leading investors Sequoia, Y Combinator, Tiger Global, F-Prime, and others. We're on a mission to perfect mortgage closings for all. Powering millions of closings a year, Snapdocs is leading the charge to modernize, streamline, and improve the mortgage process for lenders, borrowers, and settlement.

Are you a service-oriented problem solver who gets satisfaction from helping people get the most out of technology? Then you should check this role out.

We are looking for a Customer Support Specialist to support the users of our technology. Engaging directly and in a hands-on way with our customers in this role, you will help them get the most out of our product while gathering their feedback and sharing that super valuable data with the broader Snapdocs team. You will act as the first contact point for phone calls, own the zendesk queue and answer tickets while maintaining the SLA and escalate issues where needed. Your ability to make people feel at ease will be key as you help clients in old-school, risk-averse industries to adopt a new technology.

Our ideal candidate has 1-3 years of experience in onboarding new clients, managing accounts, or supporting change management initiatives where you've had to advise clients and handle support queries. Zendesk experience would be a bonus. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. People like listening to you (and you like listening to them!) You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission

Colorado applicants: This role pays $50,300 annually plus participation in our equity plan (pay for other locations may vary).

The shifts we are hiring for are currently: Monday - Friday 12:30pm - 9:00pm MST

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Seattle's Fair Chance Employment Ordinance, and the Fair Chance Ordinance.

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!

Our benefits include (but are not limited to):

• 21 days of vacation
• Company subsidized health, dental, vision insurance
• Flexible spending account for healthcare and dependent care
• 401(k) with up to 4% company match
• Life and disability insurance
• Commuter benefits

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy.