Customer Support Engineer


Remote job description

We're on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $164M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the role

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our customers that submit break/fix and other technical problems. You'll recommend approaches ranging from guidance on to tuning of JVMs to troubleshooting security and integration-related issues to ensure our customers can maximize their experience using Trino. You'll also liaison with other teams including to ensure customers are serviced appropriately and in a timely fashion.

We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Presto encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer success oriented company.


  • Respond to and resolve customer technical tickets within specified SLA windows
  • Contribute to our growing knowledge base
  • Collaborate with our pre and post sales teams to ensure cross functional alignment and customer satisfaction
  • Escalate and manage escalated issues with our Director of Technical Services and Engineering to ensure good outcomes for our customers

Valuable Expertise:

  • Setting up and tuning distributed processing engines
  • Authentication (LDAP, Kerberos)
  • Authorization technologies
  • SSL/TLS * Hadoop (specifically HDFS and Hive)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security


  • Java
  • Bash
  • Python
  • Sql


At Starburst, we're constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax!

Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company name: Starburst
Remote job title: Customer Support Engineer

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