Customer Success Manager Alternance

We are on a mission to liberate businesses and people to do their best work.

We are an ambitious, international team with more than 30 nationalities represented today. We believe that people do their best work when they're given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Founded in 2016 Spendesk today serves thousands of businesses in Europe and the US, and we recently raised a further ?100m investment bringing our series C funding to over ?200m and in the process becoming one of Europe's latest Tech Unicorns. Our team of 350+ Spendeskers is spread across four offices in Paris, Berlin, London and San Francisco, alongside many teammates working remotely from various cities in Europe.

And we're growing fast. Come join us!

Your Mission

We're looking for a CSM Student Apprentice to support the CS team in the set up of our customer's platform, to participate in our processes' improvement and to help the company in better handling our customers at scale.

You will have the opportunity to work closely with the Team Lead CS France and our CS Operations team.

What will you do?

• Set-up our customer's platform for long term success
• Advise our customers on how to better use our product and increase their satisfaction
• Design and implement new customer campaigns (emails, product tours, webinars...) with the support of other teams
• Improve the efficiency of the team in collaboration with other teams (Operations, Tech)

Must-have

• You have a Bachelor Degree (pursuing a Master 2 is a +)
• Ideally 3 weeks/1 week rhythm
• You are curious and quick learner, you have the ability to absorb lots of new information
• You have excellent verbal and written communication skills in French and English
• You have active listening skills and patience for consistently providing a fantastic customer experience
• You are problem solver and rigorous
• You have a passion for startups or dynamic environments.
• You're Tech savvy and at ease with digital tools
• Extra

Extra

A previous experience in start-up

Why should you apply ?

• Fast-learning environment, entrepreneur and team spirit
• Great timing: from the start-up to the scale-up phase
• An international environment with 20+ nationalities
• A constant product innovation to offer the best experience to our customers
• Learn how to use different tools (Intercom, Salesforce, Looker, etc.)
• Meal vouchers

Hiring Process

• 1st interview with Team Lead CS
• Mock call
• Cultural fit interview with a CSM
• As we are an international team, please submit your application and CV in English.

Benefits:

• Exciting time to join Spendesk in terms of growth and opportunities
• Competitive compensation package with equity (everyone is an owner of the company!)
• Flexible and remote-friendly work environment
• The best equipment for your needs (Macbook Pro, secondary screen, ...)
• Internal social events (hackathon, company-wide parties, offsite, ...)
• Brand-new offices in the heart of Paris, Berlin & London
• A purple Spendesk card (for your work purchases)!
• And more!

What you can expect from the process:

• 1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
• 2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
• 3. A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions