Customer Success Manager

Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.

The Customer Success Manager will be the main point of contact for our Lender customers. They will be responsible for maximizing the value that lenders get out of Snapdocs and will work to expand the long term relationships that we have with this key customer segment. This role partners closely with both customer leadership and internal teams to drive outcomes, improve user experience and grow volume. The individual in this role will have the opportunity to be the "voice of the customer" to our product teams as they create the roadmap to our future.

To be successful in this role, you will be a key player in creating innovative solutions to drive customer adoption and expansion with our most complex clients and integrations. You will proactively consult with customers to understand additional needs and work with product and strategic teams to determine new functionality, new product ideas and upsell opportunities. While you create strong relationships with leadership at client companies, you will also lead ongoing customer communication in partnership with Account Executives. Lastly, you will be responsible for growing transactional volume and maximizing revenue opportunity.

Our ideal candidate has 4+ years of experience in customer-facing roles, with a demonstrated ability of owning the relationship with large accounts. During that time, you've developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you're eager to put in place within a start-up environment. You effectively manage client expectations and can bring client buying groups together to make a decision. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, be thorough and thoughtful in issue identification in order to prescribe the best course of action. Your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally "gets stuff done."

Colorado applicants: This role pays $151,000 - $176,000 annually plus equity in the company (pay for other locations may vary).

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
• Life and disability insurance
• Commuter benefits
• 10 year exercise window on your equity (!!)

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)