Customer Success Manager

Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.

In this crucial role, the customer success manager will be the main point of contact for our most important and strategic title customers. They will be responsible for maximizing the value that customers get out of Snapdocs and will work to expand the long term relationships that we have with these key customers. This role partners closely with both customer leadership and internal teams to drive outcomes, improve user experience and grow volume.

The individual in this role will have the opportunity to be the "voice of the customer" to our product teams as they create the roadmap to our future. This person will also partner closely with Account Executives to penetrate existing accounts and drive expansion of the Snapdocs product. You will engage hands-on with customers, but you'll also develop processes, tools, and collateral to make these customer interactions more efficient as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams.

Our ideal candidate has 7+ years experience in customer-facing roles, with a steady progression toward owning the relationship with large accounts. Over that time, you've developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you're eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action and your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally "gets stuff done."

Colorado applicants: This role pays $123,000 - $143,000 annually plus equity in the company (pay for other locations may vary).

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
• Life and disability insurance
• Commuter benefits
• 10 year exercise window on your equity (!!)

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (https://www.snapdocs.com/california-candidate-privacy)