Customer Success Manager

We are NYC based, but remote friendly unless specified. (US & Canada based candidates only)

Hello, World! Codecademy is on a mission to build inspiring careers in technology through engaging, accessible, and interactive online coding education.

Our learners have gone on to start new jobs, launch new companies, and lead new lives thanks to their work with Codecademy, and our platform has transformed the way businesses develop and retain their teams.

Since 2011, our team has grown to over 200 employees serving 50+ million learners from 190+ countries. We've raised over $82M in venture capital funding from top investors including Prosus, Owl Ventures, Union Square Ventures, Y Combinator, and more--which gives us the capital to get stuff done in an impactful way.

• Join us to help build a business that empowers tens of millions of people to lead better lives!
• Please note: this role must be East Coast based or willing to work East Coast hours

Codecademy for Business is a new group within Codecademy that builds products aimed at helping businesses of all sizes create, curate, and deliver technical training at scale to their learners. Current clients include companies like: Amazon, Lyft, Shopify, and Spotify. We've recently launched a new b2b product that helps large companies tackle a major business problem: efficient technical training and onboarding. To build, lead, and motivate a high performing sales team to hit targets, exceed revenue forecasts, and ultimately meet customer needs, we are looking to hire an exceptional Customer Success Manager.

What you'll do:

• Build relationships with clients driving renewals, retention and upsells
• Autonomously identify potential high growth opportunities within your book of business
• Cross-sell clients full suite of b2b product and services
• Help build processes and best practices around client services
• Manage and build close relationships with existing Tier-1 clients
• Onboard clients to our platform
• Build an automated engagement process for Tier-2 clients
• Support growth of product by understanding user needs and deficiencies in current product
• Troubleshoot client needs and ad hoc issues
• Ensure product engagement and satisfaction

What you'll need:

• 3-4 years of account management or customer success experience
• A sense of self-motivation and ability to work autonomously
• Experience leading client QBRs
• Excellent written and verbal communication skills.
• An innovative mindset--we're constantly looking for ways to improve processes.
• Loves working with people and clients
• Ability to build things that scale

What will make you stand out:

• Previous experience with CRMs and data analytic tools like Hubspot, SalesForce, Tableau, and Looker
• Previous experience working in ed-tech, or in a b2b sales role
• Experience working in a SaaS or subscription based business
• Enjoys talking, selling, and pitching a product to clients
• Has worked on sales campaigns

Equal Employment Opportunity

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.