Wiz

Customer Success Manager

Wiz

Remote job description

At Wiz, we move quickly. We've set the record for the fastest first year revenue growth of any tech startup, the fastest company to acquire 15% of the Fortune 500 as customers, and the fastest company to reach $1B (and then $6B) in valuation. Most importantly, we provide the fastest ROI of any security product - Wiz connects to the entire multi-cloud environment within 15 minutes and identifies the specific infiltration vectors that make clouds susceptible to a breach in under 24 hours so organizations of all sizes and industries can rapidly identify and remove the most critical risks in AWS, Azure, GCP, and Kubernetes. Join us as we help organizations create secure cloud environments that accelerate their businesses.

What You'll Do:

  • Responsible for client's onboarding experience, adoption, and expansion across a range of relationships.
  • Partner with customer shareholders, channel partners, and executive sponsors to drive product adoption.
  • Be a customer advocate in influencing product roadmap and improvements.
  • Identify and escalate risks to the customer and support team to achieve client success.
  • Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments.
  • Address and associate business benefits to align with emerging and evolving needs.
  • Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns.
  • Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.

What You'll Bring:

  • Minimum 2 years experience in a CSM related role.
  • Cloud platform experience (AWS, GCP, Azure) highly preferred.
  • Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers.
  • Self-driven and process-oriented philosophies.
  • Passionate about customers and cultivating relationships.
  • Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges.

If your experience is close but doesn't fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.




Summary
Company name: Wiz
Remote job title: Customer Success Manager

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