Customer Success Manager

Here at ClauseMatch we are looking to hire for a Customer Success Manager based in Charlotte, NC.

Our product is a unique platform allowing people in financial institutions to collaborate on documents faster and more efficiently while solving multiple organizational workflow problems. The solution is already live with top-tier banks. They thoroughly believe the opportunities are virtually boundless, and for the right candidate, it's an exciting time to join the company in this stage to solve some growth challenges and reap the rewards.

Customers are the lifeblood of our company so we need a strategic, results-driven Customer Success Manager who enjoys building long-lasting relationships and identify growth opportunities with large enterprise clients.

You will be responsible for building trust with the clients and help them to achieve their business goals through innovative product solutions.

Role

We are looking for a Customer Success Manager to work alongside our distributed Sales and Product teams. You will be responsible for the complete post-sales lifecycle of our portfolio of customers. Your goals would be to maximize the customer engagement and minimize the churn rate for all clients in the North American market.

Responsibilities

• Ensure that customers derive maximum value from their investments in ClauseMatch
• Responsible for the success of our customers, including customer onboarding, project success, retention, and renewal
• Drive seamless onboarding processes and work cross-functionally with our product and sales team to actively lead each customer's successful deployment
• Identify and develop new opportunities for expansion across the customer's business

Requirements

• 3+ years of sales account management, customer success, or related experience
• A proven track record of driving customer success in complex environments at the executive and department levels
• Experience in SMB and Enterprise solution environment and ability to partner with account executives in development and closure of client opportunities
• Highly process-driven and excited about driving and tracking a consistent engagement process with all clients
• Passionate about customer success and tenacious at driving long-term customer value

You Are

• A self-starter able to work independently and within a team
• A person with the highest level of integrity
• Passionate about technology and how it can be used to drive business impact
• Willing to contribute to an amazing work culture and environment
• Comfortable with the rapid, unpredictable nature of a tech startup

Benefits

• Be part of fun, high energy, growing technology company
• Remote working out of WeWork office, flexible with working from home
• Two-week onboarding at ClauseMatch headquarters in London (when the travel is allowed)
• Full Medical, Dental and Vision Insurance
• Flexible and generous PTO (20 days) including paid family leave
• Brand new MacBook Pro or PC
• Annual company-wide offsite abroad