Customer Service Specialist

At Percy, we're building new ways to help people find permanent employment at some of the best companies in the country. We're currently looking for a customer service specialist to join a fast growth financial services company.

The company offers a stable and energetic work environment where you'll have the opportunity to learn and advance in your career. This is a full time and permanent position that offers full benefits and competitive pay. If you have previous customer service experience in the mortgage industry and are looking for an opportunity where you can use your skills and actively help people, this opportunity could be a great fit.

If you'd like to apply, please submit a resume for consideration.

Responsibilities and Duties

• Take inbound calls from customers
• Understand and resolve questions
• Perform necessary data entry post-call
• Improve processes by recommending efficiencies

Qualifications and Skills

• At least 1 year of customer service experience
• Financial or mortgage industry experience is a plus
• Available for a full-time schedule

Perks

• Full time (40 hours/week)
• WFH during the COVID-19 pandemic
• Full benefits (Insurance, 401K)
• Excellent growth potential