Russell Tobin

Customer Service Representative Care

Russell Tobin

Remote job description

As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers' concerns are addressed is vital to the success of Barclays. We're driving change to be the digital leader in the market, which means our customer service teams are more important than ever.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
The Care call centre is a 24/7 operation and non-traditional shifts may be anticipated (i.e., non-standard business hours or weekends).

What will you be doing?

You will be receiving inbound phone calls from customers and service their needs effectively and efficiently
Understanding and analyzing customer needs
Listening actively and establishing rapport with our customers
Adhering to compliance regulations and security policies

What we're looking for:

High School Diploma or equivalent
1+ years of experience in customer service/call center experience
Excellent oral communications skills and written skills
Focus on the customer and a positive, professional attitude

Skills that will help you in the role:

Scrupulous attention to detail and understanding the importance of accuracy and responsiveness
Good PC and internet skills with very good organization and work prioritization skills
Banking or credit card experience
Sales experience is preferred for cross selling, up selling and down selling

Benefits:

Laid back environment
Business casual, Sneakers, jeans
2 paid hours per month to volunteer with a charity of choice
100% 401k match up to 6%, eligible day one
Annual bonus based on performance (she/he has to confirm how much that would be)
15 days PTO and 10 personal/sick days as well as national holidays
Lots of overtime available
Time and a half for working an unscheduled holiday

Thanks,

Rupal Sharma
Senior Associate - Recruitment
925-844-1404
russelltobin.com




Summary
Company name: Russell Tobin
Remote job title: Customer Service Representative Care

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