MC Recruiting

Customer Service Representative

MC Recruiting

Job description

Work from home customer service opportunity with a wonderful, mission driven telecommunications firm! This company gives apercentage of revenue used to fund progressive social change work.

The position starts January 4th and there will be paid training for 4-6 weeks before you begin actively speaking with members and providing customer service.

In this role, you will help members with questions regarding account and device changes, billing questions, and technical support. This will largely require interacting with members over the phone, but may also include other channels such as email or chat.

  • Respond to inbound calls from existing Members as their Advocate by resolving the reason for their contacts through problem-solving and education
  • Listen and interact with each member, and able to set clear expectations by providing accurate information and transparent communication resolving customer concerns on the first interaction.
  • Connect and relate with each Member to create a positive interaction/experience, and be able to introduce products or services that will make the Member's experience even better where applicable.
  • Manage time effectively through adhering to schedules, and work to provide the best possible customer service to our Members.

To apply you must have:

  • A high school graduate, or equivalent degree
  • A strong belief and alignment with progressive causes
  • Experience with mobile smartphones and how they work
  • Excellent communication and interpersonal skills
  • The ability to adhere to regular, consistent and punctual attendance.
  • Willingness to work a weekend day as well as weekdays, the schedule needed, and overtime as necessary.

Pay is $17 - $17.50/hour and full benefits.



Company
MC Recruiting
Customer Service Representative

Tags: business
  • job category

    Customer Service

  • posted

    7 days ago

  • hourly salary range

    $17 - $17.5

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