Customer Service Representative

Customer Service Representative

• Title: Customer Service Representative
• Employment Type: Part Time; Contract to Hire
• Schedule: Must be available 7am-8pm M-F (Full 8-hour shift Monday, then 3 4-hour days or 4 3-hour days, mornings or afternoons through the week scheduled per business need)
• Training: 4 weeks of full-time days, then the regular part-time shift will start
• Salary: $14.00 per hour
• Location: Remote
• Industry: Healthcare

Responsibilities

The Customer Service Representative is responsible for the following:

• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system.
• Schedule patients for appointments.
• If needed, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.
• Answer patient inquiries, using multiple system resources to research and resolve various issues.
• Update patient accounts as necessary, to include demographics and insurance.

Requirements

• GED or High School Diploma Required
• Previous medical experience is highly preferred
• Active listening skills
• Ability to navigate multiple computer systems
• Ability to type 30+ WPM
• Ability to use Microsoft Office applications such as Word, Excel and Outlook
• Ability to work in a fast-paced and changing environment
• Bilingual is a PLUS

Company Description

RemX is the professional staffing division of EmployBridge, America's Leading Workforce Specialist. When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Summary