Customer Service Rep / Support Analyst-Remote
Sun Chemical Corporation
Remote job description
About the Organization:
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.Sun Chemical Corporation is a subsidiary of Sun Chemical Group Co?peratief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter.
Description:
The Customer Account Analyst (CAA) for the North American Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed. This will be a hybrid role, candidate must be close to a Sun office location. ESSENTIAL JOB FUNCTIONS: Manage a portfolio of customer accounts Enter orders in an effective and precise mannerRecognize appropriate situations for escalationActively communicate with the customer on order changes, future orders, and other non-order related requests. Develop strong relationships with customers, as well as the sales team and other functional areas within Sun ChemicalEstablish and complete contacts from various channels (email, phone, chat)Identify potential issues and work to resolve them proactivelyFollow established processes to manage exceptionsMonitor customer open orders and shipments, as well as other relevant data Other duties as assigned
Position Requirements:
2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers Customer focused with strong interpersonal skills Must be able to use critical thinking skills to help solve problems or generate new ideas Ability to prioritize customer demands and manage multiple requests with attention to detail Excellent level of proficiency in business communication, including strong verbal and written communication skills requiredSome experience with SAP or other ERP system preferredProficient Microsoft Office skills (Word, Excel, Outlook) Must be able to work Monday-Friday 10am-7pm Eastern TimeHigh School Diploma/GED required
Equal Employment Opportunity:
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
JobTarget Code:
PM20
Summary
Company name: Sun Chemical Corporation
Remote job title: Customer Service Rep / Support Analyst-Remote
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.Sun Chemical Corporation is a subsidiary of Sun Chemical Group Co?peratief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter.
Description:
The Customer Account Analyst (CAA) for the North American Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed. This will be a hybrid role, candidate must be close to a Sun office location. ESSENTIAL JOB FUNCTIONS: Manage a portfolio of customer accounts Enter orders in an effective and precise mannerRecognize appropriate situations for escalationActively communicate with the customer on order changes, future orders, and other non-order related requests. Develop strong relationships with customers, as well as the sales team and other functional areas within Sun ChemicalEstablish and complete contacts from various channels (email, phone, chat)Identify potential issues and work to resolve them proactivelyFollow established processes to manage exceptionsMonitor customer open orders and shipments, as well as other relevant data Other duties as assigned
Position Requirements:
2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers Customer focused with strong interpersonal skills Must be able to use critical thinking skills to help solve problems or generate new ideas Ability to prioritize customer demands and manage multiple requests with attention to detail Excellent level of proficiency in business communication, including strong verbal and written communication skills requiredSome experience with SAP or other ERP system preferredProficient Microsoft Office skills (Word, Excel, Outlook) Must be able to work Monday-Friday 10am-7pm Eastern TimeHigh School Diploma/GED required
Equal Employment Opportunity:
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
JobTarget Code:
PM20
Summary
Company name: Sun Chemical Corporation
Remote job title: Customer Service Rep / Support Analyst-Remote
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location or timezone
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category
Customer Service -
posted
697 days ago
United Stateshttps://www.remote.io/remote-customer-service-jobs/customer-service-rep-support-analyst-remote-30164